Gateway Operations Duty Manager

DHL; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading international express delivery company is seeking a Gateway Operations Manager in Manila to oversee recovery, lodgement, sorting, and clearance activities. You will ensure compliance with service standards, manage a diverse team, and provide necessary reports. The ideal candidate has 5 years of operations experience, preferably in transportation or logistics, and excellent communication skills. Opportunities for career growth and a vibrant work culture await!

Qualifications

• 5 years operations experience, preferably within transportation or logistics industry.
• At least 2 years at supervisor/management level.
• Line Trainer Certified.

Responsibilities

• Ensure recovery, lodgement, sorting and Clearance activities at the Gateway.
• Provide reports and management information as required.
• Manage the entire gateway during absence of other managers.

Skills

Software skills (Word, Excel, PowerPoint)

Communication skills (English)

Education

Degree in related discipline or equivalent

Job description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Overall Role Purpose:

Ensure that recovery, lodgement, sorting and Clearance activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

External Customers:

DHL customers on occasional basis

• Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement
• Maintain a clean and fair working environment for all visiting customers in gateway

Internal Customers:

Local Country Operations Management

• Provide reports and management information as required.
• Organise the structure and resource allocation in accordance with Country Operations Priorities and Goals.
• Provide the administrative information and report to maximise Gateway Operations Capability and Competitiveness.

Gateway Operations Management

• Implement the service standards & procedure in accordance with Operations priorities & KPI
• Provide reports and suggest the action plans for service problem between service centres and gateway
• Manage the entire gateway during the absence of other managers outside usual working hours and weekends

External Stakeholder:

Customs/Warehouse/Ground Handling Agents/Airline/Security Service Providers

• Participate in setting up Service Level Agreement to reflect practical requirement comply with GSOP
• Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional & country target based on the agreed Service Level Agreement
• Build-up the good relationship to make DHL the most competitive courier company

Internal Stakeholder:

DHL Network

• Ensure transit time standards and identify non-compliance against gateway operation vs. GSOP
• Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target

Gateways & Hubs

Implement the process flow to comply with other Gateways and Hub’s requirement and secure the prompt recovery in the destination

Peer Managers in the Gateway

• Maintain good relationships in co-operation with managers for high service levels
• Closely communicate and co-operate to achieve the common operations goals and set-up action plans

Gateway staff at all levels

Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network.

Process:

Gateway Operations Management

• Maintain properly allocated manning resources in accordance with shipment volumes, adequate staff skills levels and a safe working environment.
• Solve problems and take corrective actions as dictated by operational contingencies.
• Evaluate procedures and methods to achieve optimum service and cost performance; participate in Gateway quality policy and initiatives e.g. ISO.
• Maintain a safe, clean and fair working environment for all employees.
• Manage the security of the facility and operating systems within DHL network security policy; negotiate with contractors and monitors security status of facility.
• Maintain good working relationships with all external parties.
• Ensure day to day running of the physical shipment handling.
• Ensure all inbound & outbound shipments are sorted & loaded according to agreed guidelines to ensure TT standards & cost targets can be met.
• Provide guidance and approve shift-plans, procedural changes, minor operation changes and general organization changes within the function.
• Provide guidance and approval for purchases as per agreed guidelines.
• Gateway Operations Team Management
• Organise appropriate shifts through Duty Supervisors
• Ensure gateway staff maintains a professional image to both internal & external contacts.

People Management:

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

What we Need:

Skills

• Software skills (Word, Excel, PowerPoint, etc.) (preferable)
• Communication skills (English), spoken and written
• Degree in related discipline or equivalent
• 5 years operations experience, preferably within transportation or logistics industry, with at ideally 2 years at supervisor /management level
• Line Trainer Certified