Office Staff- Customer Service Representative / Dispatcher
Posted 6 days ago
Job Description
Note: Not a BPO Company | Open for Fresh Graduates
Responsibilities:
- Responsible for communicating and building good relationship with sales and clients.
- Managing calls and inquiries by clients.
- Handling customer complaints and providing appropriate solutions.
- Maintaining records and documents for all transactions.
- Documenting communications and advisories within the department.
- Ensuring department requirements such as Supplies and Materials are properly requested on time and monitoring status.
- Ensuring proper recording, documentation, and filing of all department matters.
- Ensuring complete, timely, and accurate booking requirements are received and communicated on time with the driver.
- Providing precise data to drivers to ensure timely pick-up and delivery of goods.
- Other duties as may be assigned from time to time.
Qualifications:
- Graduate of BS Computer Science, BS Business Administration, or related field.
- At least 1-2 years of related experience; fresh graduates are welcome to apply (must be willing to be trained).
- Knowledge in handling customers; well versed in recording, documentation and preparation of management reports.
- Interpersonal and communication skills; ability to communicate with diverse personnel and clients.
- Computer skills, office applications, and System Applications.
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