Frontend Developer - Website Support

Cognizant Technology Solutions Philippines Inc.; Pateros; On-site; PHP 300,000 - 420,000; Full time

Job summary

Cognizant Philippines invites applicants for a customer care–web content role based in Taguig. You will engage customers via phone, email, and chat to manage hosted website requests and resolve issues, ensuring quality and accessibility compliance.

Responsibilities include advising on content, proofreading for accuracy, aligning with style specs, and collaborating across teams to optimize websites and deliver clear deliverables in a fast-paced digital environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, Information Systems, or related field.
• Strong understanding of DNS, SEO, accessibility and general web development best practices.
• Experience with GoDaddy, Wix and related website platforms.

Responsibilities

• Engage with customers by telephone, email, and chat to manage customer relationships and to ensure successful execution of requests pertaining to hosted websites.
• Advise on website content, review requests, and proofreading copy for quality and accessibility compliance.
• Develop and/or collaborate on projects for purposes of optimizing product, eliminating process inefficiencies, etc.
• Identify and clarify issues while working collaboratively with customers to achieve prompt resolution.

Skills

DNS

SEO

Accessibility

Web dev best practices

Education

Bachelor’s degree in Computer Science, IT, Information Systems, or related fields

Tools

GoDaddy

Wix

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and

Be Cognizant! Who Thrives Here:

Strong understanding of DNS, SEO, accessibility, and general web development best practices Experience with GoDaddy, WIX, and related website platforms Ability to advise on website content, review requests, and proofread copy for quality, accuracy, and accessibility compliance

Ensures content follows style guidelines, technical specs, and accessibility standards Bachelor’s degree in Computer Science, IT, Information Systems, or related fields Must be willing to work onsite in Taguig

Job Responsibilities: Engage with customers by means of telephone, email, and chat to manage customer relationships and to ensure successful execution of requests pertaining to hosted websites. Assist in defining project deliverables, setting schedules and resolving website content and technical issues.

Identify and clarify issues while working collaboratively with customers to achieve prompt resolution. Advise on website content/requests as needed, including proofreading copy for quality and accuracy, and ensuring adherence to style guidelines, technical specifications, and accessibility standards. Develop and/or collaborate on projects for purposes of optimizing product, eliminating process inefficiencies, etc.

Engage with colleagues across departments to provide insight and guidance on all aspects of hosted websites. Receive direction from Manager and other Customer Care Leaders, and guidance from fellow Websites Support CCS’s. Why Join

Us? At Cognizant, we don’t just offer jobswe build careers that thrive in the digital era. Growth

That Matters Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat you’re building a future.

Support That Empowers A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

Impact That Inspires Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts heregrow, thrive, and make an impact with Cognizant.