Front Office Manager

El Nido Resorts; Calabarzon; On-site; PHP 400,000 - 600,000; Full time

Job summary

A luxury island resort group in El Nido, Palawan is seeking a Front Office Manager to oversee the daily operations of the front office. The role involves managing staff, ensuring customer satisfaction, and coordinating with various departments. The ideal candidate has 3–5 years of experience in front office leadership within luxury resorts or 5-star hotels and holds a Bachelor's degree in Hospitality Management or a related field.

Qualifications

• Minimum 3–5 years’ experience in Front Office leadership, ideally in luxury resorts or 5-star hotels.
• Exceptional problem-solving skills and ability to remain calm under pressure.
• A passion for hospitality, guest satisfaction, and luxury service standards.
• Willing to be based in El Nido, Palawan.

Responsibilities

• Oversee daily operations of the front office.
• Manage front desk staff and handle guest queries and complaints.
• Maintain office supplies and coordinate with other departments.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management systems (e.g., Opera)

Job description

Company Description

El Nido Resorts is a group of luxury island eco-resorts located in northern Palawan, Philippines, comprising Miniloc Island, Lagen Island, and Pangulasian Island resorts.

The resorts offer unique and enriching experiences amidst beautiful natural landscapes while emphasizing sustainability and preservation of nature.

Recognized globally for its green practices, El Nido Resorts provides numerous low-impact activities such as snorkeling, scuba-diving, and island-hopping. The company also focuses on environmental education and employment opportunities for the local community.

Role Description

This is a full-time on-site role for a Front Office Manager based in El Nido, Palawan. The Front Office Manager will oversee daily operations of the front office, ensuring high levels of customer satisfaction and efficient office administration. Responsibilities include managing front desk staff, handling guest queries and complaints, maintaining office supplies, and coordinating with other departments to ensure a smooth guest experience.

Qualifications

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum 3–5 years’ experience in Front Office leadership, ideally in luxury resorts or 5-star hotels.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel management systems (e.g., Opera)
• Exceptional problem-solving skills and ability to remain calm under pressure.
• A passion for hospitality, guest satisfaction, and luxury service standards.
• Willing to be based in El Nido, Palawan

Key Attributes

• Guest-focused with a genuine sense of hospitality.
• Professional, polished, and confident presence.
• Detail-oriented with strong organizational skills.
• Flexible, adaptable, and solutions-oriented.

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