Front Office Associate

Universal Hotels; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading hotel in Cebu City is seeking a Front Desk Officer to manage guest check-ins and check-outs, handle cash handling, and communicate effectively with guests and staff. The role requires at least 1 year of experience, proficiency in hotel management systems, and strong communication skills. The ideal candidate will have a bachelor's degree in Hotel Management and be available for rotating shifts, including weekends.

Qualifications

• Minimum 1 year Hotel Front Desk experience.
• Good command of English language.
• Computer literate and proficient in MS Office and hotel booking platforms.

Responsibilities

• Welcome and check in guests, ensuring adherence to established standards.
• Responsible for cash inventory and guest check-out processes.
• Inform housekeepers regarding special requests and status changes.

Skills

Communication

Team Player

Interpersonal Skills

Customer Service

Education

Bachelor's degree in Hotel Management or equivalent

Tools

MS Office

Opera PMS

Job description

Job description

Job Responsibilities:

• Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room passes and the key, safeguarding payment, luggage organization).

• Check out of departing guests in accordance with the established standards (drawing up of guests' bills, processing using the computer system).

• Responsible for the cash inventory allocated i.e. daily check, declaring shortfalls.

• Preparation and processing of group arrivals – carry out check in.

• Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.

• Carry out administrative tasks (sorting in and sorting out of vouchers, receipts etc.)

• Carry out correct cashing up and adjustment of errors.

• Inform the housekeepers with regard to special requests, early and late departures, changes of room and other information important for the department and understand room status.

• Know the credit policy of the hotel and how to code each reservation.

• To be aware of all reservations procedures and assist with Reservation's duties when required.

• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.

• Maintains a clean and near appearance in work area at all times.

• Knowledgeable in Opera PMS.

• Minimum 1 year hands-on experience with Opera PMS, including night audit and billing functions

• Follow standard procedure for issuing and releasing of key card.

• Have knowledge of all the equipment and installations on the Front Desk and able to work there independently in conformity with the established standard and take over shifts if necessary.

• Know all tasks on the central telephone switchboard (acceptance and passing on of telephone calls, faxes, messages, etc.), can work independently there and will take over shifts when necessary.

• Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.

• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.

• Communicates to his or her superior any difficulty, guest comment and other relevant information.

• Attends and participates in daily pre-service briefings and other meetings as scheduled and attends all scheduled training sessions.

• Perform other tasks and duties as assigned by the supervisor from time to time if necessary.

Qualifications:

• Minimum education of bachelor's degree in Hotel Management or equivalent.

• Minimum 1 year Hotel Front Desk experience.

• Good command of English language.

• Computer literate.

• Proficient in MS Office (especially Excel), email systems, and hotel booking platforms

• Team Player.

• Outstanding written and verbal communication skills.

• Physically agile, and able to stand for extended periods.

• Willing to work on shifts including midnight.

• Must be available for rotating shifts (morning/afternoon/night) including weekends and holidays

• Possess professional disposition with good interpersonal skills.