Front of House Staff (with SC & Tips)

Garlic and Peppermill Food Company; Pasig; On-site; Full time

Job summary

A leading food company in Pasig is looking for Store Partners (FOH) to provide exceptional customer service. Responsibilities include taking orders, serving food, cashiering, and maintaining cleanliness. The role requires strong communication skills and the ability to work efficiently in a fast-paced environment.

Benefits

Company Christmas gift

Company events

Employee discount

Opportunities for promotion

Paid training

Pay raise

Promotion to permanent employee

Staff meals provided

Qualifications

• Ability to work in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.
• 1 year experience in Front of House staff preferred.

Responsibilities

• Greet guests warmly and take accurate food and beverage orders.
• Serve food and beverages accurately and courteously.
• Process guest payments using the POS system.

Skills

Excellent customer service

Communication skills

Attention to detail

Organizational skills

Ability to multitask

Job description

Job Summary: Store Partners (FOH) are responsible for providing exceptional customer service by performing various tasks such as order taking, serving, cashiering, and bussing. They ensure a positive dining experience for guests by maintaining a clean and organized environment, accurately processing transactions, and delivering food and beverages efficiently.

Key Responsibilities:

Order Taking:

• Greet guests warmly and present menus.

• Take food and beverage orders accurately and enter them into the POS system.

• Answer questions about the menu and provide recommendations.

• Communicate special dietary needs and preferences to the kitchen.

Serving:

• Serve food and beverages to guests promptly and courteously.

• Ensure orders are delivered accurately and attractively presented.

• Refill beverages and attend to guest needs throughout the meal.

• Clear tables and reset them for the next guests.

Cashiering:

• Process guest payments accurately using the POS system.

• Handle cash, credit card, and other forms of payment securely.

• Provide guests with accurate bills and return change as needed.

• Maintain a balanced cash drawer and report any discrepancies.

Bussing:

• Clear tables of used dishes, glasses, and utensils promptly.

• Clean and sanitize tables, chairs, and other surfaces.

• Ensure that dining areas are tidy and organized.

• Assist with setting up tables for new guests.

Key Performance Indicators (KPIs):

• Customer satisfaction ratings.

• Accuracy and speed of order taking and serving.

• Cash handling accuracy and balanced cash drawer.

• Cleanliness and organization of dining areas.

• Adherence to health and safety standards.

Skills and Competencies Required:

• Excellent customer service and communication skills.

• Ability to work in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to handle cash and financial transactions accurately.

• Knowledge of health and safety regulations.

• Team player with a positive attitude.

• Ability to multitask and manage time effectively.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

Forms and Documentation:

• Order Taking Form: To document guest orders accurately.

• Cash Handling Log: To record and balance cash transactions.

• Cleaning Checklist: To ensure dining areas are cleaned and sanitized regularly.

Job Type: Full-time

Pay: From Php645.00 per day

Benefits:

• Company Christmas gift

• Company events

• Employee discount

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

• Staff meals provided

Schedule:

• Holidays

• Monday to Friday

• Overtime

• Rotational shift

• Shift system

• Weekends

Supplemental Pay:

• 13th month salary

• Bonus pay

• Overtime pay

• Performance bonus

• Tips

Ability to commute/relocate:

• Pasig City (The Grove): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front of House Staff: 1 year (Preferred)

Location:

• Pasig City (Preferred)

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php645.00 per day

Benefits:

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

• Overtime pay

• Tips

Job Type: Full-time

Benefits:

• Employee discount

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

• Overtime pay

• Tips

Work Location: In person