Fresh Graduates Virtual Job Fair - Cebu

JPMorgan Chase & Co.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading financial services firm in Cebu City is seeking a Specialist I in Account Service. You will be the first point of contact for clients, providing exceptional service for various financial products. Responsibilities include managing inbound calls, using customer service expertise to address needs, and delivering continuous support. A bachelor's degree is required along with strong communication and problem-solving skills. The role requires adaptability in a dynamic environment with potential for evening and weekend shifts.

Qualifications

• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Proficient computer literacy skills with experience in using technology to solve problems.
• Adaptability and efficiency in fast-paced and dynamic environments.

Responsibilities

• Manages inbound calls daily, delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Follows all regulatory and departmental practices and procedures diligently.

Skills

Communication skills

Decision-making skills

Multitasking

Problem-solving

Education

Bachelor's degree from an accredited institution

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages inbound calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree from an accredited institution required.
• Communication, information gathering, and decision-making skills
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.