Fresh Grads Are Accepted Call Center Representative

Buscojobs; Aklan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service provider in Cebu IT Park is looking for a Customer Service Representative to assist customers via phone, email, or chat. The ideal candidate should have good English communication skills and be open to working on shifting schedules. The company offers a total compensation package of up to PHP 25,000 along with career growth opportunities and HMO coverage from day one.

Benefits

Up to 25,000 Total Compensation Package

Career Growth Opportunities

HMO coverage from day 1 for you and your dependents

Training and development opportunities

Flexible working arrangements

Qualifications

• Open to new graduates, career shifters, and experienced professionals.
• Willingness to work onsite at Cebu IT Park.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Handle inbound and/or outbound customer service calls.
• Resolve concerns with empathy and patience to ensure a positive experience.
• Collaborate with team members to achieve service goals.

Skills

Good English communication skills

Empathy

Attention to detail

Job description

Customer Service Representative – Cebu IT Park

Location: Cebu IT Park, Cebu City

Employment Type: Full-Time, On-Site

Salary: Up to PHP 25,000 Package

Job Description

• Handle inbound and/or outbound customer service calls
• Provide accurate information and resolve customer concerns effectively
• Record customer interactions in the system with attention to detail
• Maintain a high level of professionalism and empathy at all times

Responsibilities

• Assist customers via phone, email, or chat with timely, professional support
• Resolve concerns with empathy and patience to ensure a positive experience
• Process orders, returns, and other service-related requests
• Maintain accurate customer records and follow up as needed
• Collaborate with team members to achieve service goals
• Apply product and service knowledge learned through training

Qualifications

• Open to new graduates, career shifters, and tenured professionals
• Must be willing to work onsite at Cebu IT Park
• Good English communication skills (verbal and written)
• Amenable to shifting schedules, including weekends and holidays
• With or without BPO experience

What We Offer

• Up to 25,000 Total Compensation Package
• Career Growth Opportunities
• HMO coverage from day 1 for you and your dependents
• Training and development opportunities
• Flexible working arrangements