Fraud QA & Risk Controls Analyst

Jobtailor; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jobtailor is seeking a Quality Assurance professional to lead audits of fraud investigations, review case documentation, and ensure adherence to KYC and internal controls. The role emphasizes accuracy, meticulous documentation, and timely escalation of risks.

The ideal candidate will have strong analytical and investigative skills, experience in QA or fraud-related functions, and be capable of driving process improvements with cross-functional teams. Filipino market experience is a plus.

Qualifications

• Bachelor's degree in Business Administration, Finance, Criminal Justice, Risk Management, or a related field is preferred.
• Experience in Quality Assurance, Fraud Investigation, Fraud Prevention, Risk Management, Customer Service, or related functions.
• Experience conducting case reviews, audits, call monitoring, or compliance checks is an advantage.
• Strong analytical and investigative skills.
• Excellent attention to detail and documentation skills.
• Good written and verbal communication skills.
• Ability to identify inconsistencies, red flags, and potential risk indicators.
• Knowledge of KYC, fraud prevention, customer verification, and risk-control principles is an advantage.
• Proficient in Microsoft Office or Google Workspace applications.

Responsibilities

• Conduct regular quality audits of completed and ongoing fraud investigations.
• Review investigation cases for proper documentation, evidence gathering, analysis, and resolution.
• Validate adherence to fraud investigation procedures, KYC requirements, and internal controls.
• Assess investigation findings and recommendations for accuracy, completeness, and consistency.
• Identify procedural deviations, missed red flags, documentation gaps, and potential fraud risks.
• Review investigation decisions and verify sufficient supporting evidence.
• Monitor investigation turnaround times and escalation procedures.
• Identify recurring issues and trends indicating process weaknesses or emerging fraud schemes.
• Provide quality feedback and recommendations to investigators and stakeholders.
• Assist with corrective and preventive action plans.
• Maintain QA records, audit results, and case review documentation.
• Prepare quality reports covering findings, trends, risk areas, and improvement opportunities.
• Track recurring errors and determine root causes.
• Coordinate with Fraud Investigation and Operations teams on significant findings.
• Escalate critical quality issues, policy violations, and potential fraud indicators.
• Participate in calibration sessions for consistent QA standards and scoring.
• Recommend updates to QA scorecards, procedures, and monitoring guidelines.
• Support fraud prevention and quality improvement initiatives.
• Identify training needs and recommend refresher training, coaching, and knowledge-sharing sessions.
• Assist in updating training materials, SOPs, scripts, and quality guidelines.
• Participate in process improvement initiatives strengthening fraud controls and customer verification.
• Promote a quality and risk-awareness culture.

Skills

Quality Assurance

Fraud Investigation

Risk Management

Analytical Skills

Attention to Detail

Written Communication

Verbal Communication

Problem-Solving

Coaching

Collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Criminal Justice

Bachelor's degree in Risk Management

Tools

Microsoft Office

Google Workspace

Job description

Jobtailor is seeking a Quality Assurance professional to lead audits of fraud investigations, review case documentation, and ensure adherence to KYC and internal controls. The role emphasizes accuracy, meticulous documentation, and timely escalation of risks.

The ideal candidate will have strong analytical and investigative skills, experience in QA or fraud-related functions, and be capable of driving process improvements with cross-functional teams. Filipino market experience is a plus.