Fraud Operations Specialist

Gotyme Ph; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

GoTyme is hiring a Fraud Associate in Quezon City, Philippines. The successful candidate will manage fraud cases, ensure compliance with AFASA and BSP guidelines, and provide professional customer service while maintaining data integrity and audit trails.

Responsibilities include handling routine and escalated fraud cases, executing blocking/holds, and ensuring timely regulatory submissions. A strong background in fraud operations and MS Office is required.

Qualifications

• Bachelor's degree in any related field.
• 3–5 years experience in fraud management within banking or financial services.
• End-to-end fraud cases handling (payments/transactions/channel fraud).
• Experience with case management and monitoring tools.
• Understanding of fraud typologies (ATO, payment fraud, ML, KYC/AML).
• Familiar with BSP compliance and AFASA.

Responsibilities

• Handle assigned fraud cases and complaints within SLA targets.
• Resolve routine fraud complaints with customer focus and accuracy.
• Escalate complex cases to Sr. Specialist or Lead as needed.
• Process daily queue to meet productivity targets and ensure timely actions.
• Execute account blocking, holds, and lifting actions following procedures.
• Maintain documentation with audit trails and report recurring issues.
• Follow fraud investigation protocols and regulatory requirements, maintaining confidentiality.

Skills

Fraud management

MS Office

KYC/AML

Regulatory knowledge

SQL

Education

Bachelor's degree

Tools

MS Office Tools

SQL

Job description

GoTyme is hiring a Fraud Associate in Quezon City, Philippines. The successful candidate will manage fraud cases, ensure compliance with AFASA and BSP guidelines, and provide professional customer service while maintaining data integrity and audit trails.

Responsibilities include handling routine and escalated fraud cases, executing blocking/holds, and ensuring timely regulatory submissions. A strong background in fraud operations and MS Office is required.