Fraud Operations AVP - Lead Global Team & Elevate Compliance

Nexus Recruitment Group; Cebu City; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Nexus Recruitment Group is seeking an experienced AVP Fraud Operations to lead a large team across Tactical Operations, Watchlist Screening, and Credit Solutions. The role requires a strong leader who can balance regulatory requirements with operational efficiency while driving innovation and customer experience.

You will oversee a midsize leadership team (~13 managers) and ~250 associates, driving performance, quality, and customer satisfaction across multiple sites.

Qualifications

• Proven leadership experience overseeing large teams in fraud/financial services.
• Strong stakeholder management and collaboration across functions.
• Experience driving process improvements and operational excellence.
• Demonstrated ability to balance compliance with customer experience.
• Willingness to work shifts, weekends, and holidays on a rotational basis.

Responsibilities

• Lead and manage a midsize leadership team (~13 front-line managers) with indirect oversight of ~250 associates.
• Ensure delivery on core metrics such as performance, productivity, quality, compliance, and customer experience.
• Act as a customer advocate, managing escalations and driving improvements in customer satisfaction.
• Develop and coach front-line managers, fostering teamwork, engagement, and accountability.
• Translate business strategies into operational and performance requirements through learning and development initiatives.
• Collaborate with partner sites to identify risks, gaps, and process opportunities, implementing improvements and reducing defects.
• Drive strong and consistent communication across teams and locations.

Skills

Leadership

Communication

Change management

Vendor management

Cross-functional collaboration

Time management

Problem solving

Education

Bachelor's degree in any discipline

Job description

Nexus Recruitment Group is seeking an experienced AVP Fraud Operations to lead a large team across Tactical Operations, Watchlist Screening, and Credit Solutions. The role requires a strong leader who can balance regulatory requirements with operational efficiency while driving innovation and customer experience.

You will oversee a midsize leadership team (~13 managers) and ~250 associates, driving performance, quality, and customer satisfaction across multiple sites.