Fraud Case Manager - Banking & Compliance

GoTyme PH (Philippines); Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

GoTyme PH (Philippines) is seeking a Fraud Associate to execute core fraud case management, customer service, and compliance activities within our Fraud Operations team. The role supports risk mitigation, regulatory compliance, and operational efficiency across payments and transactions.

The ideal candidate has 3–5 years in fraud management in banking or financial services, solid MS Office skills, and knowledge of AML/KYC guidelines.

Qualifications

• Bachelor's degree in any field, with strong technical aptitude acceptable.
• 3–5 years of experience in fraud management within financial services or banking.
• Experience with case management tools and monitoring software.
• Strong knowledge of AML/KYC regulations and MORB AFASA guidelines.
• Proficiency in MS Office; basic data checks using SQL is a plus.

Responsibilities

• Handle assigned fraud cases and maintain timely, accurate case documentation.
• Perform risk assessments, ensure compliance with AFASA and BSP requirements.
• Process daily queue and manage blocks, holds, and lifting actions.
• Submit STR/BSP regulatory reports within deadlines and maintain audit trails.
• Identify process gaps and report recurring issues for continuous improvement.

Skills

Fraud case management

Customer service

Compliance

MS Office

SQL knowledge

AML/KYC knowledge

Education

Bachelor's degree in any field

Tools

Case management software

Job description

GoTyme PH (Philippines) is seeking a Fraud Associate to execute core fraud case management, customer service, and compliance activities within our Fraud Operations team. The role supports risk mitigation, regulatory compliance, and operational efficiency across payments and transactions.

The ideal candidate has 3–5 years in fraud management in banking or financial services, solid MS Office skills, and knowledge of AML/KYC guidelines.