Fraud Analytics & Operations Manager

Globe Telecom, Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

GCash is seeking a Transaction Fraud Team Lead to manage shift operations and oversee fraud alert handling and investigations. You will ensure timely updates to the Transaction Fraud Detection Head and Fraud Detection Center Head, and drive proactive reviews of monitoring parameters to minimize exposure.

The role requires strong analytical skills, experience with fraud systems, and the ability to collaborate with multiple business units to deliver timely, actionable reports and insights.

Qualifications

• Proficient in SQL (preferably GSQL).
• MS Office and G-Suite proficiency; strong online research skills.
• Experience shifting schedules and leading teams.
• Experience with Fraud Management System.
• Organized, detail-oriented, self-motivated in fast-paced, target-driven environments.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Comfortable working in shifts, including weekends/holidays and >8 hours/day.
• Knowledgeable about card fraud transactions.
• Preferably with e-commerce or fintech background.
• Experience in either B2B or B2C fraud or both.

Responsibilities

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift.
• Fraud alert handling and investigation.
• Escalations and SLAs are followed with updates to the Transaction Fraud Detection Head and Fraud Detection Center Head.
• Ensures fraud detection and analysis from monitoring parameters are conducted to minimize exposure.
• Proactively reviews and assesses fraud monitoring parameters and processes.
• Assesses performance of detection parameters, profiles, and processes; provides recommendations.
• Investigates fraud-related cases to provide root cause, revenue impact, and remediation guidance.
• Conducts research to identify new fraud techniques and trends.
• Analyzes and tests current and new products/services to identify fraud/revenue risks.
• Collaborates with business units across the organization.
• Delivers accurate, timely, actionable reports of fraud cases and detections.
• Acts as Subject Matter Expert for Transaction Fraud.

Skills

SQL (GSQL)

MS Office

G-Suite

Shift scheduling

Fraud Management System

Analytical thinking

Written communication

Verbal communication

Card fraud knowledge

E-commerce/fintech background

B2B/B2C fraud experience

Tools

Fraud Management System

Job description

GCash is seeking a Transaction Fraud Team Lead to manage shift operations and oversee fraud alert handling and investigations. You will ensure timely updates to the Transaction Fraud Detection Head and Fraud Detection Center Head, and drive proactive reviews of monitoring parameters to minimize exposure.

The role requires strong analytical skills, experience with fraud systems, and the ability to collaborate with multiple business units to deliver timely, actionable reports and insights.