Food & Beverage Supervisor

InterContinental Hotels Group; Eastern Manila District; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading hotel chain in Metro Manila is seeking a dedicated team member to assist with food and beverage operations in a bustling restaurant environment. The role involves greeting guests, maintaining service standards, and ensuring guest satisfaction. Ideal candidates will have a friendly disposition and a strong understanding of service in hospitality settings. Competitive compensation and professional growth opportunities are provided.

Responsibilities

• Work closely with the Food and Beverage Manager in daily operations.
• Greet and seat guests with a smile.
• Maintain cleanliness of work areas according to standards.
• Serve food and beverages to guests.
• Respond to guest inquiries and resolve complaints quickly.

Job description

Responsibilities

• Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day to day operation of our a la carte Restaurant and Bar
• Greet and seat guests with a smile
• Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards
• Food and beverage service to the Restaurant and Functions departments
• Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times
• Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks
• Monitor the quality and consistency of all food served from the Kitchen
• Arrange and re-arrange indoor and outdoor Restaurant and Functions furniture to suit business needs and customer requests
• Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines
• Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements
• Operate POS system and take payment for guest accounts
• The delivery and coordination of food and beverage service to the Restaurant
• Assist in the Functions department when required including set up, de set and food and beverage service
• Supervision and coordination of food and beverage staff
• Monitor rosters and manage wage costs
• Resolve customer complaints according to departmental guidelines
• Ensure revenue for the shift is accounted for and daily balancing activities; Ensure departmental policies and procedures are implemented and followed
• Assist with maintaining and improving departmental operating standards
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to
• Ensure departmental schedules and checklists are completed according to departmental requirements