Fleet Dispatch & Compliance Lead

Team Global Talent Hub; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Team Global Talent Hub in the Philippines is looking for a Transport Operations Coordinator to coordinate and monitor daily transport activities, ensuring efficient job allocation, driver support, and on-time delivery while upholding safety and compliance.

You will dispatch jobs via the transport management system, track drivers with GPS, communicate with drivers and customers, and maintain records. This full-time on-site role requires shift work, including holidays and weekends, with ASAP start.

Qualifications

• Graduate of a four-year course.
• 2 to 3 years’ experience allocating and dispatching jobs to company drivers using a transport management system.
• Strong attention to detail.
• Customer service oriented.
• Excellent communication, planning and organizational skills.
• High standard of professionalism.
• Ability to prioritize conflicting tasks.
• Efficient time management.
• Sound knowledge of Australian transport industry and road rules.

Responsibilities

• Allocate and dispatch jobs to company drivers using the transport management system.
• Monitor driver locations, routes, speed, and progress using GPS and other tracking systems.
• Maintain regular communication with drivers, providing operational support and escalating issues.
• Respond to customer enquiries via email in a professional and timely manner, providing operational support.
• Ensure drivers comply with company policies, safety standards, and transport regulations.
• Respond to incidents, emergencies, and operational issues, escalating where required.
• Monitor dispatch emails, phone calls, and job bookings, ensuring timely action and accurate scheduling.
• Maintain accurate records, reports, and shift handover notes to support operational continuity.
• Support efficient, safe, and customer-focused transport operations while demonstrating the organisation's values.

Skills

Customer service

Communication

Planning

Organization

Attention to detail

Time management

Education

Bachelor's degree

Tools

Transport management system (TMS)

Job description

Team Global Talent Hub in the Philippines is looking for a Transport Operations Coordinator to coordinate and monitor daily transport activities, ensuring efficient job allocation, driver support, and on-time delivery while upholding safety and compliance.

You will dispatch jobs via the transport management system, track drivers with GPS, communicate with drivers and customers, and maintain records. This full-time on-site role requires shift work, including holidays and weekends, with ASAP start.