Financial Sales Associate

Manulife; Zamboanga City; On-site; PHP 270,000 - 330,000; Full time

Job summary

Manulife Philippines is seeking a Financial Sales Associate to provide life insurance and wealth management solutions to bank clients, working with branch teams to address protection, savings and investment needs. A focus on building long-term client relationships, meeting sales targets, and delivering quality service is essential.

The role requires collaboration with the branch network, adherence to KYC/CDD/EDD procedures, and active participation in compliance training and product knowledge

Qualifications

• Bachelor’s/College degree required.

Responsibilities

• Provide life insurance and wealth management solutions to China Bank's clients.
• Collaborate with branch sales and service teams to address clients' protection, savings and investment needs.
• Strengthen long-term relationships by delivering excellent customer service.
• Assist in achieving sales goals through lead generation, conversion, and account maintenance.
• Prepare Monthly Sales Call Plans and Daily Sales Call Reports; review plans with Area/Branch Manager; conduct client calls and presentations.
• Generate new account relationships and deepen existing ones to improve profitability.
• Ensure timely handling of clients' financial needs and requirements; prepare documentary requirements.
• Conduct market/competitor shopping, client mapping, telesales, and on-site product presentations for new business acquisitions.
• Promote referrals of MCBL products and services; perform KYC/CDD/EDD per client risk profile.
• Ensure completion of compliance trainings and adhere to customer protection and data handling policies.
• Conduct policy reviews to upsell/resell/cross-sell and generate leads; provide after-sales service.
• Perform post-sales service and real-time escalation of complaints.
• Facilitate collections via ADA, over-the-counter or cheque payments.
• Plan regular leads with Branch Manager to generate quality sales leads.

Education

Bachelor’s/College Degree

Job description

Position Responsibilities

• The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Bank's clients.

• Work closely with branch sales and service teams to provide innovative product solutions to address clients' protection, long-term savings and investment needs.

• Strengthen the long-term relationships with clients by providing excellent customer service

• Assists the Business Center in achieving sales goals and targets, including lead generation, lead conversion, account acquisition, account maintenance, repeat business, deepening and cross-selling of MCBL products.

• Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales call results, client data, and other key information are properly recorded, reviewed and acted on. Regularly reviews and adjusts plans with the Area and Branch Manager. Conducts client calls, sales presentations, and other sales activities. Prepares other reports required by Management.

• Generates new account relationships, deepens and broadens existing relationships, and performs account handling and maintenance tasks to improve account profitability and expand business.

• Maintains cordial working relations with clients by ensuring the timely and expeditious handling of clients’ financial needs and requirements.

• Prepares and ensure availability of documentary requirements.

• Conducts market/competitor shopping, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager.

• Promotes & facilitates referrals of MCBL products and services to existing and prospective clients.

• Conducts proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD), depending on client’s risk profile.

• Ensures daily email communications are checked and attended to.

• Attends meetings, trainings, conferences and related learning activities as required by immediate head and/or management.

• Compliance to all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided.

• Ensure 100% completion of compliance trainings mandated by the company within deadline provided. Strict adherence to all customer protection, privacy, data handling and other compliance, policy and regulatory requirements of the company. Compliance training includes Product Trainings, Product Orientation, promo cascades, and related activities geared toward product knowledge.

• Conducts policy review to provide quality customer experience through updates and financial advice to clients to be able to upsell, resell, cross-sell, and/or generate leads. Policy reviews and after sales service is an important job deliverable and customer requirement that leads to more business from clients, referrals from engaged clients and more referrals from the Bank’s Branch Managers and staff. It is an integral part of MCBL’s commitment to the Bank’s customers as well as MCBL’s customers.

• Conduct post sales service to all clients and real-time escalation of complaints to concerned units.

• Facilitate collection via ADA, over-the-counter or cheque payments.

• Conduct regular leads planning with BM to be able to generate quality sales leads.

• Other relevant task/s that may be assigned from time to time.

Required Qualifications

• Candidate must possess at least a Bachelor’s/College Degree

• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply.

Preferred Qualifications

• Must be self-driven and highly motivated

• Personable, with good interpersonal and communication skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionados con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Modalidades de Trabajo

En la oficina