Financial Planning and Analysis Manager (Remote)

Qualfon Philippines, Inc.; Metro Manila; Remote; PHP 1,200,000 - 1,800,000; Full time

Job summary

Qualfon Philippines, Inc. seeks a Finance Business Partner to serve as the senior finance partner to CES regional and operational leadership.

The role turns financial and operational data into decisions to improve revenue quality, gross margin, and EBIT, while directing work of Operations Analysts and coordinating with Workforce Management, Accounting, Pricing, Commercial, and other teams. The incumbent will lead regional performance reviews, translate performance into financial outcomes, and

Qualifications

• Bachelor's degree in finance, accounting, economics, business, or related field; advanced degree or CPA/CMA preferred.
• Typically 7–10 years of progressive finance, FP&A, or operational finance experience with leadership of analysts or cross-functional workstreams.
• Demonstrated ownership of a multi-client or multi-site P&L and ability to explain performance from revenue through EBIT.
• Strong planning, forecasting, scenario modeling, business case, and executive communication capabilities.
• Experience in BPO, contact center, outsourced services, or other labor-intensive service environments preferred.
• Advanced spreadsheet and business-intelligence capability; improving finance processes via automation, analytics, or AI-enabled tools.
• Commercial judgment—understands contracts, client behavior, operating delivery, and cost structure.
• Constructive challenge—tests assumptions directly while preserving stakeholder relationships.
• Insight to action—turns complex analysis into clear choices, owners, and follow-through.
• Portfolio leadership—balances competing needs and focuses on high-value decisions.

Responsibilities

• Own the regional financial narrative through EBIT, including actuals, forecast, budget, risks, opportunities, and corrective actions.
• Lead financial performance reviews with regional, site, and program leaders, focusing on drivers and decisions.
• Translate operating performance into financial outcomes across revenue, labor, delivery costs, gross margin, operating expense, and EBIT.
• Maintain a balanced portfolio view and prioritize finance support by revenue, complexity, margin risk, client commitments, and strategic importance.
• Lead the regional annual plan, rolling forecast, long-range outlook, and scenario analysis with operating leaders.
• Challenge assumptions using drivers, historical performance, contractual economics, pipeline changes, inflation, FX, and site costs.
• Ensure risks and opportunities have quantified financial impact, owners, actions, and realization dates.
• Partner with Commercial, Pricing, and Operations on renewals, scope changes, and margin improvement opportunities.
• Set priorities, allocate portfolios, coach Operations Analysts, and ensure coverage during critical programs/billing cycles.
• Establish consistent standards for forecasts, variance explanations, reporting, invoicing controls, data quality, and stakeholder follow-through.

Skills

P&L management

Leadership

Forecasting

Executive communication

Education

Bachelor's in finance/accounting/economics

CPA/CMA preferred

Tools

Excel

BI tools

Job description

About the role

The Finance Business Partner is the senior finance partner to CES regional and operational leadership. The role converts financial and operational data into decisions that improve revenue quality, gross margin, operating expense discipline, and EBIT. It leads the financial cadence for an assigned portfolio of clients, programs, and sites, while directing the work of Operations Analysts and coordinating with Workforce Management, Accounting, Pricing, Commercial, and other enabling teams.

Key responsibilities

• Own the regional financial narrative through EBIT, including actuals, forecast, budget, risks, opportunities, and corrective actions

• Lead financial performance reviews with regional, site, and program leaders, focusing discussion on business drivers and decisions

• Translate operating performance into financial outcomes across revenue, labor, delivery costs, gross margin, operating expense, and EBIT

• Maintain a balanced portfolio view and prioritize finance support according to revenue, complexity, margin risk, client commitments, and strategic importance

• Lead the regional annual plan, rolling forecast, long-range outlook, and scenario analysis in partnership with operating leaders

• Challenge assumptions using operational drivers, historical performance, contractual economics, pipeline changes, inflation, foreign exchange, and site-level cost dynamics

• Ensure risks and opportunities have quantified financial impact, accountable owners, specific actions, and expected realization dates

• Partner with Commercial, Pricing, and Operations on renewals, scope changes, minimum commitments, and margin improvement opportunities

• Set priorities, allocate portfolios, coach, and review the work of assigned Operations Analysts; maintain backup coverage for critical programs and billing cycles

• Establish consistent standards for forecasts, variance explanations, management reporting, invoicing controls, data quality, and stakeholder follow-through

About you

• Bachelor's degree in finance, accounting, economics, business, or a related field; advanced degree or CPA/CMA credential preferred

• Typically 7-10 years of progressive finance, FP&A, commercial finance, or operational finance experience, including leadership of analysts or cross-functional workstreams

• Demonstrated ownership of a multi-client or multi-site P&L and the ability to explain performance from revenue through EBIT

• Strong planning, forecasting, scenario modeling, business case, and executive communication capabilities

• Experience in BPO, contact center, outsourced services, or another labor-intensive service environment strongly preferred

• Advanced spreadsheet and business-intelligence capability; practical experience improving finance processes through automation, analytics, or AI-enabled tools

• Commercial judgment — understands how contracts, client behavior, operating delivery, and cost structure interact

• Constructive challenge — tests assumptions directly while preserving trusted stakeholder relationships

• Insight to action — turns complex analysis into clear choices, owners, and follow-through

• Portfolio leadership — balances competing needs and focuses limited capacity on the highest-value decisions