Financial Markets Client Control Senior Specialist

ING; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ING is seeking a Financial Markets Client Control Senior Specialist in Manila to ensure compliant client lifecycle management across KYC, MiFID, EMIR, SFTR and other regulations. You will be the main contact for Front Office, Global Treasury, and back-office teams, driving improvements and handling onboarding activities.

Join a dynamic environment with ING's One Agile Way of Working, collaborating with global desks and local hubs to maintain FM client control and support business continuity.

Qualifications

• Fluent in English (verbal and written).
• Experience with financial regulations (MiFID, EMIR, SFTR, Dodd-Frank) is advantageous.
• Strong client communication and collaboration with front office and back-office teams.

Responsibilities

• Coordinate onboarding and offboarding of clients ensuring regulatory compliance (KYC, MiFID, EMIR, SFTR).
• Maintain contact with Front Office desks, Global Treasury, and other back-office teams via email and MS Teams.
• Identify needs of Sales/Front Office and diagnose issues to drive resolutions and improvements.
• Contribute to FM-related projects in a dynamic environment and support ongoing client control processes.

Skills

Attention to detail

Communication

Team player

Data analysis

Negotiation

Tools

Excel

Job description

Financial Markets Client Control Senior Specialist

FM Client Control

Work environment

Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in ING Hubs Bratislava and Manila that provide services to 27 countries worldwide. The aim of these services is to ensure control throughout the client and counterparty life cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury (GT). FMCC works using ING's One Agile Way of Working principles.

Job Description

Financial Markets Client Control teams consist of self-steering teams for an individual with strong attention to detail, good communication skills, and coming up with own improvement's idea.

As a Financial Markets Client Control Senior Specialist:

• You maintain contact with Financial Market and Global Treasury Front Office desks via email and MS Teams channels. Coordinate the offboarding process and post-trade monitoring for clients actively trading on Financial Markets or with Global Treasury desks.
• You serve as the main point of contact for global front office locations, sales locations, ING Hubs locations, and other back-office teams (e.g., Compliance, KYC, Business management).
• Hold responsibility for onboarding of clients, and its compliancy with legal and regulatory requirements (e.g., KYC, MiFID, EMIR, SFTR, etc.), aiming for FM business continuity and company risk mitigation.
• You collaborate with stakeholders and keep them informed about the progress of their requests.
• You engage in FM related projects related to innovations and changes in a very dynamic environment.
• You assist Sales, Front Office desks by identify their needs, and detecting potential technical and/ or functional issues in Financial Markets client control area applying the experience and knowledge to diagnose; prioritize, advise, and resolve cases.

Financial Markets Client Control plays a major role in communication and became one of ING's central contact points for FM Sales, Global Treasury, and Front Office desks.

Main roles and responsibilities:

• You execute daily operational tasks related to client control processes to ensure continuous client compliance with regulations in the financial markets
• You govern the cooperation with stakeholders connected with client outreach communication
• You focus on existing client portfolio and its compliancy with legal and regulatory requirements including CDD, MiFID, LEI, ESR, EMIR, SFTR and Dodd Frank, aiming for FM business continuity and company risk mitigation
• You come up with improvement ideas and drive their implementation

Focus areas

As Financial Markets Client Control Senior Specialist, you are the gatekeeper for checking FM requirements on client compliance for trading (e.g., KYC, MiFID, EMIR, SFTR, Dodd Frank, etc.) and govern the client maintenance administrative process.

As Financial Markets Client Control Executive, you:

• Are the first point of contact for Sales and Front Office desks and
• Pro-actively manage communication with Front Office and Stakeholders.

We are looking for

An inspiring, energetic, and approachable colleague who displays the following behaviors:

• Proactive work attitude with hands-on mentality.
• Good team player.
• Client-centric mindset with excellent communication skills and the ability to make connections.
• Ability for data driven decision making and analytical skills.
• Ability to cooperate with people at different levels inside and outside the company.
• Ability to express information in appropriately to different levels of people & to lead negotiations.

_ Competencies and experience:_

• Previous experience with MiFID, EMIR, SFTR, Dodd Frank or other financial regulations is a significant advantage.
• Fluent in English (verbal and written) with experience working in an international environment.
• Experienced in client communication.
• Skilled in Excel.
• Presentation skills.

What's in it for you?

ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses.