Financial Crime Operations Manager

Shell; Makati; On-site; PHP 2,000,000 - 2,500,000; Full time

Job summary

A global energy company is seeking an FC Operations Manager in Makati, Philippines. The role involves overseeing the Counterparty Due Diligence team and driving improvements in financial crime compliance operations. Ideal candidates will have extensive experience in AML, leadership qualities, and excellent communication skills. Shell offers a dynamic and inclusive work environment with opportunities for professional growth.

Benefits

Competitive salary

Diversity and inclusion initiatives

Career growth opportunities

Qualifications

• Minimum 10 years of experience in AML/Financial Crime Compliance.
• Previous experience managing teams across multiple locations is essential.
• Extensive knowledge of global financial crime regulation and legal requirements.

Responsibilities

• Manage the Counterparty Due Diligence (CDD) team.
• Oversee the global throughput of approvals of non-high risk counterparties.
• Drive continuous improvement within the FC OPs team.

Skills

Leadership experience

Risk-based analysis

Verbal and written communication

Financial Crime expertise

Education

Degree level education

Job description

Job Family Group: Compliance

Worker Type: Regular

Posting Start Date: September 30, 2025

Business unit: Trading and Supply

Experience Level: Experienced Professionals

Job Description

What's the role? Expect lots of support and encouragement while you’re here. You’ll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth—you’ll have limitless opportunities to explore new areas of expertise or take your career in a new direction.

Reporting to the Head of Financial Crime for Trading and Supply, the FC Operations Manager manages the Counterparty Due Diligence (CDD) team and the Enhanced Monitoring & Sanctions Screening Team and the FC Screening team within the global Financial Crime team.

Responsibilities

The FC Operations Manager has responsibility for:

• Performance of the Operations teams under their reporting line in line with productivity and quality targets;
• Managing urgent/escalations from the business managers through the escalations process.
• Providing Subject Matter Expert knowledge
• Resourcing the Operations teams teams to meet business demand;
• Building the capability of the global financial crime team.

The FC Operations Manager will be expected to:

• Oversee the global throughput of approvals of non-high risk counterparties (led by LOD1);
• Drive continuous improvement within the FC OPs team, including embedding new ways of working, process re-engineering and improved cross-team communication;
• Resource the FC Ops teams to meet onboarding demands;
• Build the capability of the FC Ops teams to meet productivity and quality standards;
• Manage exceptions to Financial Crime policies and procedures;
• Manage escalations from FC Ops process on risks and issues identified by the global FC Ops team;
• Where applicable verify the accuracy and completeness of any Management, Board and Regulator reports in relation to Financial Crime;
• Liaise closely with the Trade Compliance Manager and their team to oversee the resolution of any T&S Trade Controls or Sanctions issues;
• Act as a SME for Financial Crime related queries and issues within T&S;
• Collaborate with the T&S Compliance Training team to develop and deliver Financial Crime training to the global T&S Compliance team and the T&S business;
• Input into overall Compliance IT strategy and roadmap for investment into the enhancement of Financial Crime tools;
• Be an active, effective and collaborative member of the extended Financial Crime Leadership Team;
• Develop the skills and competencies of the global FC Ops team.

Requirements

What you bring:

• Education to degree level or above (or equivalent work experience).
• Previous experience in managing Counterparty Due Diligence (CDD) teams is essential.
• Previous experience managing teams across multiple locations is essential
• Minimum 10 years experience in AML/Financial Crime Compliance is
• Extensive knowledge of global financial crime regulation and legal requirements.
• Ability to apply risk-based analysis to questions relating to Financial Crime, especially in the CDD area.
• Knowledge of the global Energy markets (Gas, Power, Carbon and Oil) and financial markets is desirable.
• Comfortable in managing change across the organisation and adapt approach based on learnings to drive improvements.
• Proven leadership experience with a demonstrated ability to motivate, develop and drive performance and encourage positive team dynamics.
• Robust written and verbal communication skills with the ability to influence at all levels of an organisation, both internally and externally, and engage with a wide range of stakeholders. Credible and persuasive in ensuring the needs of our complex business are fully understood, resolve conflict and deliver tough messages.
• Demonstrated ability to collaborate and partner effectively within a global leadership team.

What we offer

An innovative place to work: There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

An inclusive place to work: Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

A rewarding place to work: Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

Company Description

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement.

Shell is an Equal Opportunity Employer.