Financial Account | Customer Service Representative | Parañaque Site

IBEX Global Solutions; Parañaque; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the BPO sector is seeking customer service representatives to join their team in Parañaque. Successful candidates will handle inbound inquiries across various channels, demonstrating strong communication skills and the ability to multitask in a high-paced environment. Extensive benefits include HMO coverage, allowances, and generous paid time off.

Benefits

Work-onsite allowance

Extensive HMO coverage for you and your dependents

Non-Taxable Allowance on top of Basic Salary

Excellent Program Incentives based on performance

Group Life Insurance

30 Service Incentive Leaves (Paid Time Off)

Qualifications

• BPO experience preferred but not required.
• Must have average to good communication skills both written and verbal.
• Willingness to work in shifting schedules, weekends, and holidays.

Responsibilities

• Inbound customer service, phone, ticket, and chat support.
• Answer questions about invoice statuses, account changes, and web portal help.
• Assist with invoice and NOA verifications.

Skills

Client service

Microsoft Office

Multi-tasking

Analytical skills

Communication skills

Problem-solving

Education

K12 graduate or at least 2 years college undergraduate

At least high school graduate with 6 months call center experience

Job description

Apply now and be part of our ibex family! What are you waiting for?

WALK IN for faster processing:

• Visit us between 11am - 7 pm Monday to Friday at 7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Parañaque City

VIRTUAL INTERVIEW at the comfort of your own home:

• Schedule: Monday to Friday

• Zoom link: https://ibex.zoom.us/j/98397886050

Source of Application: Job Portal – Jobstreet

The ibex-clusives:

• Work-onsite allowance*

• Extensive HMO coverage for you and your dependents

• Non-Taxable Allowance on top of your Basic Salary

• Excellent Program Incentives based on performance

• Group Life Insurance

• 30 Service Incentive Leaves (Paid Time Off)

Primary Duties: Inbound customer service, phone, ticket, chat support. Answer questions about invoice and payment statuses, account changes, web portal help, invoice and NOA (notice of assignment / appointment) verifications from factors, etc.

Skills Requirements:

• Professional client service and Microsoft Office skills to effectively process client requests

• Ability to multi-task and stay focused at high levels of productivity

• Ability to provide excellent client service while meeting funding deadlines

• Demonstrates commitment to problem solving and resolution

• Must be able to multitask in a high volume in an operation center

• Ability to perform under deadline pressure

• Ability to analyze issues independently

• Excellent verbal and written communication skills

• Ability to understand and follow written and verbal instructions and directions given by manager

• Excellent phone etiquette

QUALIFICATIONS:

• BPO Experience is an advantage but not required

• Candidate must be K12 graduate or at least 2 years college undergraduate (without back subjects) in any field or;

• At least high school graduate with 6 months call center experience

• Must be willing to work in shifting schedule, weekends and holidays

• Must be willing to do work onsite at Parañaque

• Must have average to good communication skills both written and verbal

*Terms & conditions apply