Finance Transformation & Operations Excellence Consultant

Manulife Insurance Malaysia; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Manulife Financial Corporation in Manila seeks a Senior Finance Analyst to ensure balance sheet accuracy, improve reconciliation processes, and support financial reporting. You will collaborate with regional offices and business units to govern performance and drive efficiency across the substantiation lifecycle.

The role covers controllership, period-end close, financial reporting, GL/reconciliations, expense analysis, and management reporting, with a focus on process improvement and training

Qualifications

• Bachelor’s degree in Accounting or Finance; CPA is advantageous.
• 5+ years in accounting operations and/or financial reporting; insurance experience preferred.
• Strong stakeholder management, relationship-building and negotiation skills.
• Experience in shared services/offshore teams is an advantage.
• Excellent analytical and problem-solving capabilities; solid accounting knowledge.
• Advanced Excel; PowerBI experience is an advantage.
• Self-starter, detail-oriented, owns accountability in a fast-paced environment.
• Strong communication and presentation skills; project management skills are a plus.

Responsibilities

• Perform accurate balance sheet reconciliations, including insurance-related accounts.
• Provide timely balance sheet substantiation commentary for reviews and decisions.
• Ensure IFRS17/GAAP compliance and alignment with company policy.
• Identify and resolve reconciliation discrepancies with Finance partners.
• Elevate unresolved issues to management and participate in governance meetings.
• Maintain documentation and audit trails for reconciliation activities.
• Share best practices and drive efficiency improvements.
• Identify and implement reconciliation tools (Anaplan, Alteryx, PowerSuite, Workiva).
• Collaborate with regional offices and business units to improve processes.
• Provide guidance and training to junior team members.
• Contribute to regional priority projects and ad hoc initiatives.

Skills

Analytical skills

Stakeholder management

Problem-solving

Attention to detail

Self-starter

Time management

Presentation skills

Project management

Education

Bachelor’s degree in Accounting or Finance

CPA designation (advantage)

Tools

Excel

PowerBI

Anaplan

Alteryx

PowerSuite

Workiva

Job description

Job Summary

The Balance Sheet Substantiation COE – Senior Finance Analyst will ensure the accuracy and compliance of balance sheet accounts, enhance reconciliation processes, and support financial reporting requirements. Working with Regional Offices and Business Units, the role is expected to achieve the business objective of an improved balance sheet substantiation process by providing governance and oversight on process performance and efficiency. The Finance department currently has different teams in MGS. The key responsibilities are Finance Controllership, Accounting period close activities, financial reporting, GL and suspense reconciliations, expense reporting and analysis, management reporting and financial planning & analysis.

Role and Responsibilities

• Perform accurate balance sheet account reconciliations (including insurance-related accounts).
• Provide timely, accurate and insightful balance sheet substantiation commentary to facilitate business review meetings, business decisions and to drive finance accountability. This requires working with regional teams and local Business Units to ensure that the information is sufficient.
• Ensure transactions and account balances are stated accurately in accordance with IFRS17, GAAP and Company policy.
• Identify, investigate, and resolve noted account reconciliation discrepancies by collaborating with Finance partners and Business Units.
• Timely elevate unresolved account reconciliation issues to Manager.
• Actively participate during governance meetings with Business Units and other stakeholders.
• Maintain accurate documentation and records of all reconciliation activities, ensuring a clear audit trail.
• Share best practices and implement process improvements for reconciliation efficiency and accuracy.
• Partner with key stakeholders to identify process pain points and resolve issues.
• Streamline reconciliation processes while ensuring compliance with internal controls and relevant regulations and policies.
• Identify appropriate tool (Anaplan, Alteryx, PowerSuite, Workiva) to implement process improvements.
• Utilize Enterprise Data Lake as main source of data for reconciliation and analysis.
• Act as process owner of the end-to-end balance sheet substantiation process.
• Provide necessary guidance and training to junior team members.
• Participate in Regional priority and strategic projects as assigned or other ad hoc activities.

Special Projects

Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills, and an innovative mindset. The role will be responsible for ad-hoc projects as required by senior management pertaining to new services and processes.

Qualifications

• Bachelor’s degree in Accounting or Finance; accounting designation (CPA) is an advantage.
• 5+ years of progressive accounting operations and/or financial reporting experience; insurance industry experience is preferred.
• Strong stakeholder management requiring persuasion, relationship building and negotiation skills.
• Prior experience of working in shared services/offshore team is an advantage.
• Excellent analytical and problem-solving capabilities.
• Strong technical accounting skills with a solid understanding of the accounting environment.
• Advanced Excel skills; experience with PowerBI is an advantage.
• Self-starter, detail-oriented, willing to take ownership and accountability.
• Able to cope in a fast paced and dynamic work environment, with the mindset of continuous improvement and aiming for excellence.
• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments.
• Strong project management skills is an advantage.
• Strong presentation skills.
• Professional attitude and client service orientation; collaborative and results-oriented.
• Strong organizational and time management skills with the ability to be flexible to changing environments.
• Ability to work independently and willing to collaborate with other teams for a project with huge scale benefits.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.