Finance ERP Engineer

International Committee of the Red Cross - ICRC; Manila; On-site; PHP 1,200,000 - 1,650,000; Full time

Job summary

The International Committee of the Red Cross (ICRC) seeks a Finance ERP Engineer to ensure smooth operation of our ERP landscape. You will support PeopleSoft Financials and related modules, manage upgrades, patches and testing, and collaborate with IT service teams.

You will maintain documentation, monitor security and performance, and resolve incidents within defined SLAs. The role is based in Makati City, Philippines, with English proficiency required and French a plus.

Qualifications

• 5+ years of experience with PeopleSoft ERP administration, support or engineering.
• Solid hands-on experience with PeopleSoft Financials modules (AR, GL, Asset, Travel, Banking, Cash, Lease).
• Experience in ERP upgrades, patching, monitoring, testing, and integration.
• Familiarity with IT service-management processes and SLAs/OLAs.
• Good English; French is a plus.

Responsibilities

• Administers, maintains, and supports the Financial ERP landscape within the ICRC ecosystem.
• Supports implementation of relevant projects or programs within the product line.
• Performs functional, integration and regression testing of ERP systems.
• Maintains technical documentation and operational procedures.
• Performs updates, patching, and maintenance for security and reliability.
• Monitors ERP environments for performance, security, and availability.
• Resolves incidents and requests per SLAs/OLAs and tracks backlog.
• Provides round-the-clock product support per staff regulations.

Skills

English proficiency

French asset

Education

Degree in IT / CS / BIS

Tools

PeopleSoft ERP

Job description

Job Description:

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life‑saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non‑combatants, including from digital threats.

Purpose

The Finance ERP Engineer ensures the smooth running of financial operations in accordancewiththe defined SLA and takes actions to correct in an independent manner. S/he liaises with various stakeholders (product owners, team coach or external actors) to integrate and support solutions. S/he contributes to platforms evolution.

Accountabilities & functional responsibilities

• Administers, maintains, and supports the technological landscape (Financial ERP and satellites), ensuring seamless integration within the ICRC application ecosystem
• Supporst the implementation of the relevant project or programs inside the product line.
• Performs and supports functional, integration and regression testing.
• Maintains technical documentation, system knowledge, and operational procedures.
• Performs regular system updates, patching, and maintenance to ensure security and reliability.
• Monitors the ERP environments for performance, security, and availability issues.
• Resolves assigned incidents and requests while ensuring resolution time commitments are met according to the service and operational level agreements (SLAs and OLAs).
• Ensures that the tickets are managed and followed pro‑actively / contribute to the monitoring of all product tickets and requests proactively (and management of backlog).
• Provides round‑the‑clock product support, adhering to the procedures and shifts / on call schedules outlined in the staff regulations.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Technology Team Lead

People management responsibilities

No

Relationships

• Internally, interact with business stakeholders and colleagues in Technology and Innovation units
• Externally, interact with T&I service providers and suppliers.

Certifications / Education required

• Degree in IT, Computer Science, Business Information Systems, or equivalent experience.

Professional experience required

• 5+ years of experience in PeopleSoft ERP application administration, support, maintenance, or engineering.
• Solid hands‑on experience with PeopleSoft Financials modules (Account Receivables, General Ledger, Asset Management, Travel and Expenses, Banking, Cash Management and Lease Administration)
• Good knowledge of ERP integrations, interfaces, databases, and financial data flows.
• Experience with ERP upgrades, patching, monitoring, troubleshooting, and release management.
• Experience in functional, integration and regression testing of ERP and integrated application systems.
• Experience working with IT service‑management processes, including incidents, problems, changes, and SLAs/OLAs
• Good understanding of IT security, data protection, and application governance.
• Good verbal and written English skills; knowledge of French an asset
• Must be amenable to work in Makati City, Philippines