Field Technician [CEBU]

Electronic Transfer and Advance Processing Inc.; Cebu City; On-site; PHP 30,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Good Perks & Benefits

Career growth opportunities

Job summary

eTap Management Services Inc. (EMSI) is seeking a Field Technician in Cebu City, Philippines, to coordinate daily field maintenance activities and support the Field Maintenance Supervisor. You will monitor task progress, ensure compliant documentation, and help improve service reliability.

The role offers hands-on experience with cash-management equipment, safety compliance, and collaboration with technicians and management to resolve issues and maintain high service standards.

Qualifications

• Must have a vocational diploma or technical certification in electronics, electrical, or mechanical fields.
• 1–2 years of field maintenance experience is preferred.
• Must own a motorcycle or be willing to travel as required.

Responsibilities

• Diagnose machine malfunctions and implement fixes accurately.
• Replace defective parts and calibrate machines to full operation.
• Carry out preventive maintenance and inspections on schedule.
• Ensure safety protocols and proper service documentation are followed.

Skills

Electronics

Electrical

Mechanical

Field maintenance

Education

Vocational diploma / technical cert / associate degree in Electronics, Electrical or Mechanical

Job description

About eTap Management Services Inc. (EMSI)

eTap Management Services Inc. (EMSI) is a growing provider of cash management services specializing in secure cash collection, transport, handling, and maintenance for cash and kiosk machines. Originating from EMSI’s Accounting & Finance Operations Department (AFOD), EMSI now supports 4,000+ machines nationwide with a team of 500+ employees.

Join the EMSI Team

Be part of a growing team committed to delivering trusted cash management services across the country. At EMSI, teamwork, reliability, and excellence drive everything we do. Build your career with us and help keep financial services running smoothly nationwide.

What a Field Technician Looks Forward to Doing Well

The Field Technician is responsible for coordinating the day-to-day activities of field maintenance operations by scheduling technician assignments, validating completed maintenance work, and ensuring documentation is accurate and compliant with standards. The role supports the Field Maintenance Supervisor by monitoring task progress, tracking service performance, and facilitating communication between technicians and management. It also contributes to operational reliability by assisting in issue escalation, maintaining organized maintenance records, and providing administrative and logistical support to ensure efficient, timely, and compliant field maintenance operations.

What you will do

Perform Troubleshooting and Repairs

• Diagnose machine malfunctions accurately and implement corrective measures.

• Replace defective parts using approved components and tools.

• Calibrate machines after repair to restore full functionality.

• Coordinate with supervisors for recurring technical issues.

• Provide feedback on recurring machine failures to support process improvement.

Conduct Preventive Maintenance

• Carry out scheduled inspections and preventive servicing as per maintenance plan.

• Clean, lubricate, and calibrate machines to maintain efficiency.

• Identify potential wear-and-tear components and report replacements in advance.

• Validate functionality through test runs after maintenance.

• Ensure preventive maintenance checklists are fully completed and submitted.

Ensure Compliance with Technical and Safety Standards

• Follow prescribed SOPs and maintenance manuals during service activities.

• Adhere to safety protocols, including proper use of PPE and lockout/tagout procedures.

• Conduct safety checks on machines after servicing to ensure compliance.

• Participate in safety drills and refresher training as required.

• Report hazards, near-misses, or unsafe conditions immediately.

Accurate Service Documentation

• Record all service activities, including issue, action taken, and parts used.

• Maintain proper documentation in the company’s maintenance system/software.

• Submit service reports within the required turnaround time.

• Ensure traceability of work done by attaching necessary photos/logs.

• Provide accurate updates for supervisor’s monitoring and reporting needs.

Support Escalation of Complex Issues

• Identify issues beyond scope and escal…

• Assist senior technicians or supervisors during escalated troubleshooting.

• Provide initial test results or diagnostics to facilitate quick resolution.

• Maintain open communication with technical support teams for high-level issues.

• Document and share lessons learned from escalated cases.

Maintain Tools and Equipment

• Ensure availability and readiness of service kits and tools before field visits.

• Conduct regular checks and calibrations of specialized tools.

• Report any damaged/missing tools and coordinate replacements.

• Follow storage and handling guidelines for instruments and equipment.

• Maintain inventory records of assigned tools and consumables.

Continuous Learning and Technical Improvement

• Attend training sessions and technical workshops organized by the company.

• Stay updated with new models, technologies, and service techniques.

• Share knowledge with peers to promote skill development in the team.

• Achieve required certifications or technical assessments within deadlines.

• Participate in internal performance reviews and apply feedback.

Why should you join us?

• Competitive Salary

• Good Perks & Benefits

• You would be part of a pioneering company that leads innovation in financial technology and promotes greater financial inclusion, impacting communities across the country.

• Company that thrives on innovation and collaboration.

• Dynamic environment where you can develop your skills in technology, customer service and leadership.

• The company promotes a culture of teamwork, ingenuity, and customer‑centric focus.

• Company that seeks to make financial services more accessible to everyone, enhancing the prosperity of communities.

Why you shouldn’t

• If you’re not particularly interested in the fintech industry or working with highly technical systems, the role might not align with your career goals.

• If you prefer a slower-paced work environment, this environment might not be ideal.

• If you are less innovative work culture, ingenuity, collaboration we’re probably not the right fit for you.

• If you’re not passionate about working on your job, it might feel unfulfilling in the long run. Joining EMSI whose mission aligns with your interests is crucial for job satisfaction and growth.

Why You

• At least a vocational diploma, technical certification, or associate degree in Electronics, Electrical, Mechanical, or a related technical field.

• Certification or training in equipment servicing, troubleshooting, or preventive maintenance is an advantage.

• Must have a motorcycle with complete and updated papers and a valid driver’s license which may be required depending on field assignment and mobility needs.

• Occupational health and safety training or equivalent certification is desirable.

• Minimum of 1- 2 years of experience in equipment servicing, field maintenance, or technical support.

Join the Revolution: Be Part of EMSI’s Family!

Are you ready to step into a world where technology meets innovation, and every day is an adventure? At EMSI we’re not just another fintech company, we’re trailblazers on a mission to transform the financial landscape in the Philippines.