Field Application Specialist

QuidelOrtho; Western Visayas; On-site; PHP 600,000 - 800,000; Full time

Job summary

QuidelOrtho Philippines provides technical support to MD&D product sales for new and established accounts, collaborating with sales to reach objectives and drive market penetration. The role is eligible for sales incentives and commissions.

The specialist will direct and manage technical application support operations, deliver customer training, install and commission instruments, and ensure high uptime and customer satisfaction while expanding product menus and handling corrective actions per

Qualifications

• Bachelor of Science in Medical Technology.
• Minimum 5 Years Experience in laboratory medicine through working in diagnostic laboratories and or IVD company.
• Preferably with Product and Market Knowledge.
• Shows clear understanding of how IVD products are used and applied to patient care.
• Keeps abreast of developments in laboratory medicine and passes this information to both customers and company colleagues.
• Good communication and leadership skills.
• Ability to explain technical issues to customers.
• Highly proficient with computer applications.
• Capable of Customer relationship building.
• Open for Self-development and career growth.
• Team player.
• Problem Solving and decision-making skills.

Responsibilities

• To direct and manage the technical application/key-operator support operations of QuidelOrtho Philippines according to his/her territorial assignment and standards set by QuidelOrtho ASPAC and according to the goals and objectives set by QuidelOrtho Laboratory Specialist Manager.
• To deliver training to customers to ensure customers operate instruments correctly and efficiently.
• To deliver efficient installation and commissioning of all instruments and assays according to procedures/protocols.
• To report complaint within 24 hours of awareness and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience and also to provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers.
• To ensure maximum menu expansion for existing accounts used by all customers through professional explanation and active promotion of the benefits of QuidelOrtho products and services.
• To handle Field Corrective Actions as per SOP requirement and comply with all applicable policies and procedures set by QuidelOrtho management.
• To contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts.
• To perform other work-related duties as assigned: Lotus Notes SOF and replication/MXP SO Feedback, SFDC, EBR and Ortho University, E-connectivity monitoring, Valumetrix/P3, Product demo and evaluation, Smart Service Access/Usage

Skills

Customer relationship building

Leadership

Communication skills

Technical explanation

Problem solving

Self-development

Team player

Computer proficiency

Education

Bachelor of Science in Medical Technology

Job description

Primary Location: Iloilo City, Philippines

Job Description Summary

Provides technical support to MD&D product sales of new and established accounts. Cooperates with sales to accomplish sales objectives and greater market penetration. This job is eligible for sales incentives/sales commissions.

Job Description

• To direct and manage the technical application/key-operator support operations of QuidelOrtho Philippines according to his/her territorial assignment and standards set by QuidelOrtho ASPAC and according to the goals and objectives set by QuidelOrtho Laboratory Specialist Manager.
• To deliver training to customers to ensure customers operate instruments correctly and efficiently.
• To deliver efficient installation and commissioning of all instruments and assays according to procedures/protocols.
• To report complaint within 24 hours of awareness and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience and also to provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers.
• To ensure maximum menu expansion for existing accounts used by all customers through professional explanation and active promotion of the benefits of QuidelOrtho products and services.
• To handle Field Corrective Actions as per SOP requirement and comply with all applicable policies and procedures set by QuidelOrtho management.
• To contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts.
• To perform other work-related duties as assigned: Lotus Notes SOF and replication/MXP SO Feedback, SFDC, EBR and Ortho University, E-connectivity monitoring, Valumetrix/P3, Product demo and evaluation, Smart Service Access/Usage

Qualifications:

• Bachelor of Science in Medical Technology
• Minimum 5 Years Experience in laboratory medicine through working in diagnostic laboratories and or IVD company
• Preferably with Product and Market Knowledge
• Shows clear understanding of how IVD products are used and applied to patient care
• Keeps abreast of developments in laboratory medicine and passes this information to both customers and company colleagues
• Good communication and leadership skills.
• Ability to explain technical issues to customers
• Highly proficient with computer applications
• Capable of Customer relationship building
• Open for Self-development and career growth
• Team player
• Problem Solving and decision-making skills