F&B Service Supervisor - Guest Experience & Ops

GOLDEN PRINCE HOTEL & SUITES; Cebu City; On-site; PHP 300,000 - 460,000; Full time

Job summary

GOLDEN PRINCE HOTEL & SUITES in Cebu City seeks an experienced F&B Service Supervisor to oversee daily operations across restaurants, bars, banquets, and room service. You will ensure high-quality, courteous service and coordinate with kitchen and bar teams to deliver meals promptly.

You will also assist with staffing, training, inventory, and compliance with health and safety regulations, while supporting upselling to enhance guest experience and revenue.

Responsibilities

• Supervise daily operations in restaurants, bars, banquets, or room service areas to ensure smooth service flow.
• Monitor service quality and ensure guests receive prompt, courteous, and high-standard service.
• Assist in staff scheduling and manage floor assignments to ensure optimal staffing levels.
• Train and mentor service staff, promoting team development and maintaining hotel service standards.
• Coordinate with kitchen and bar staff to ensure timely delivery of food and beverages.
• Handle guest complaints or concerns promptly and professionally, escalating issues when necessary.
• Support inventory control, including checking stock levels, monitoring waste, and assisting with requisitions.
• Ensure compliance with hygiene, health, and safety regulations in all food and beverage areas.
• Assist with opening and closing duties, including cash handling, shift reports, and handovers.
• Promote upselling and suggestive selling techniques to enhance guest experience and maximize revenue.

Job description

GOLDEN PRINCE HOTEL & SUITES in Cebu City seeks an experienced F&B Service Supervisor to oversee daily operations across restaurants, bars, banquets, and room service. You will ensure high-quality, courteous service and coordinate with kitchen and bar teams to deliver meals promptly.

You will also assist with staffing, training, inventory, and compliance with health and safety regulations, while supporting upselling to enhance guest experience and revenue.