External Relations Officer

JuanHand; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

JuanHand in the Philippines seeks an External Relations Officer to support external engagement initiatives with government agencies, regulators, industry associations, media partners, and other key external parties.

The role involves coordinating with regulators, drafting communications, managing stakeholder maps, and supporting ESG and advocacy activities in a fast-paced fintech environment.

Qualifications

• Bachelor’s degree in Political Science, Public Administration, Communications, Legal Management, Business, or related field.
• At least three years of related work experience.
• Excellent oral and written communication skills.
• Able to coordinate with external and internal stakeholders with discretion and good judgment.
• Organized and capable of maintaining trackers, files, schedules, approvals, procurement/payment requirements, permits, regulatory correspondence, sponsorships, budgets, events, and project documentation.

Responsibilities

• Support government and regulatory engagements, prepare letters and briefing notes.
• Maintain stakeholder maps and trackers; coordinate meetings, sponsorships, partnerships, and follow-through items with regulators, associations, media partners, ESG partners, consultants, and advocacy groups.
• Draft stakeholder messages, press materials, media responses, captions, speeches, executive talking points, public-facing narratives, and event briefs; support public affairs initiatives and crisis communications.
• Support ESG programs such as FINLIT in a Minute, Kwentong Negosyo ni Juan, law enforcement partnerships, financial literacy initiatives, and impact documentation.
• Prepare award submissions, corporate profiles, ESG write-ups, forum briefs, sponsorship documentation, executive profiles, and post-event reports.
• Maintain EA project, budget, stakeholder, and engagement trackers; coordinate schedules, meetings, documents, approvals, procurement requirements, payments, files, and other administrative requirements; coordinate with internal departments; prepare periodic EA reports and management updates.
• Performs other related functions, administrative requirements, and special assignments from time to time as may be required by the Head of External Affairs, depending on the evolving needs, priorities, and dynamic nature of the External Affairs function.

Skills

Communication skills

Stakeholder management

Organizational skills

Discretion

Project coordination

Education

Bachelor's degree in related field

Job description

Job Summary

The External Relations (External Affairs) Officer is responsible for supporting the company's external engagement initiatives through effective coordination with government agencies, regulators, industry associations, media partners, and other key external parties.

Key Responsibilities

• Government and Regulatory Affairs Support: assist with engagements involving SEC, BSP, NPC, CIC, DTI, CICC, PNP-ACG, and other relevant government or regulatory stakeholders; prepare letters, briefing notes, talking points, meeting documentation, and follow-through trackers.
• Stakeholder Management: maintain stakeholder maps and trackers; coordinate meetings, consultations, sponsorships, partnerships, and follow-through items with regulators, associations, media partners, ESG partners, consultants, and advocacy groups.
• Strategic Communications, Media Relations, and Public Affairs: draft stakeholder messages, press materials, media responses, captions, speeches, executive talking points, public-facing narratives, and event briefs; support public affairs initiatives and crisis communications.
• ESG and Advocacy Coordination: support ESG programs such as FINLIT in a Minute, Kwentong Negosyo ni Juan, law enforcement partnerships, financial literacy initiatives, and impact documentation, among others.
• Awards, Events, and External Recognition: prepare award submissions, corporate profiles, ESG write-ups, forum briefs, sponsorship documentation, executive profiles, and post-event reports.
• Internal Coordination, Administrative Support, and Reporting: maintain EA project, budget, stakeholder, and engagement trackers; coordinate schedules, meetings, documents, approvals, procurement requirements, payments, files, and other administrative requirements; coordinate with internal departments; prepare periodic EA reports and management updates.
• Performs other related functions, administrative requirements, and special assignments from time to time as may be required by the Head of External Affairs, depending on the evolving needs, priorities, and dynamic nature of the External Affairs function.

Job Qualifications

• Bachelor’s degree in Political Science, Public Administration, Communications, Legal Management, Business, or related field.
• At least three (3) years of related work experience.
• Excellent oral and written communication skills.
• Able to coordinate with external and internal stakeholders with discretion and good judgment.
• Organized and capable of maintaining trackers, files, schedules, approvals, procurement/payment requirements, permits, regulatory correspondence, sponsorships, budgets, events, and project documentation.
• Flexible and adaptable; may perform other related functions, administrative requirements, and special assignments from time to time due to the dynamic nature of External Affairs work.
• This role requires strong organizational, communication, and stakeholder management skills, as well as the ability to work effectively in a dynamic and fast-paced environment.

Why Join JuanHand?

• Be part of a fast-growing fintech company transforming financial access in the Philippines.
• Work in an agile, innovative, and mission-driven environment.
• Competitive compensation and benefits.
• Opportunities for growth and leadership.
• Culture of ICED Tea and Setting Up People for Success.