Exports Application Specialist Sr

Ceridian HCM, Inc; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Dayforce is a global HCM provider delivering a unified platform for payroll, HR, and IT integration. The Exports Application Specialist Senior role focuses on B2B support, collaborating with client admins and vendors to drive seamless integrations and resolve incidents efficiently.

Through our training and mentoring program, you will develop deep technical expertise and advance within our Customer Support team in a fast-paced, collaborative environment.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field.
• Strong knowledge of object-oriented programming with C#/.NET.
• Advanced XML and XSLT or B2B Sterling experience.
• SQL and relational databases proficiency.
• Excellent communication and problem-solving abilities.
• Willingness to be on-call and adaptable to scheduling.

Responsibilities

• Resolve incidents and maintain high customer satisfaction with proactive support.
• Gather, document, and confirm customer requirements with 3rd party vendors.
• Collaborate with customers and vendors to test and deliver complete solutions.
• Understand internal processes to champion customer success.
• Troubleshoot and modify XML, XSLT, and B2B Sterling code when needed.
• Contribute to code snippets and best practices; mentor teammates.

Skills

Communication

Organization

Problem-solving

Client support

Project management

French language

Education

Bachelor’s Degree in Computer Science, Engineering, or related field

Tools

C#

.NET

XML

XSLT

B2B Sterling

SQL

Job description

Posted Tuesday, January 27, 2026 at 4:00 PM | Expires Monday, August 31, 2026 at 3:59 PM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

Reporting to the Support Manager, the Exports Application Specialist Senior is responsible for delivering business-to-business application support to Dayforce customers. This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. The Exports Application Specialist Senior will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. The Exports Application Specialist Senior will also be involved in fixing programming gaps identified by Dayforce Customers post go-live that meet the documented customer requirements in the statement of work (SOW).

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.

What you'll get to do

• Leverage strong analytical and problem-solving skills to efficiently resolve incidents and maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
• Confirm, gather, understand, and document customer requirements in collaboration with their 3 rd party vendors
• Collaborate with customers, Dayforce contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
• Understand and adhere to Dayforce internal business processes to champion customer success
• Demonstrate expertise/knowledge of the Exports Integration platform and how various modules interact with and affect each other
• Fix and/or enhance Exports integrations through applied programming knowledge
• Understand, troubleshoot, and modify XML and XSLT code
• Understand, troubleshoot, and modify B2B Sterling code
• Contribute to code snippet repository
• Reproducing and meticulously documenting software defects and programming bugs, making recommendations for product enhancements where appropriate
• Use negotiation and conflict resolution skills to drive cases or rework projects to successful resolution
• Assist with a wide variety of operational projects, including:
• Monitoring and maintaining the smooth execution of exports
• Programming and scripting tasks
• Enhancing the customer support experience
• Create, document, and/or optimize team processes
• Create and upgrade programming best practices
• Mentor and coach team members to increase technical and functional proficiency and aid in enhancing training materials

Skills and experience we value

• Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
• Advanced knowledge of object-oriented programming (C#, .NET)
• Advanced knowledge and proven experience in XML and XSLT or B2B Sterling
• Advanced knowledge of SQL and relational database systems
• Superior communication, organizational and problem-solving skills
• Ability to work flexible hours and a willingness to be on-call if required
• Previous client support, consulting and/or project management experience
• French language proficiency is an advantage

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.