Experienced Senior Field Dispatcher (Australian Company)

Maid2Match; Metro Manila; A distancia; PHP 360.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid training

Work from home

Descripción de la vacante

Maid2Match, an Australian company, is seeking a dedicated Dispatch Associate to optimise field schedules for technicians serving home customers. This full-time, remote role focuses on efficient scheduling within a defined region and continuous improvement of service delivery.

The ideal candidate brings scheduling experience, strong communication, and a customer‑oriented mindset. Join a high‑performance team with clear targets and opportunities for promotion and pay raises.

Formación

• Proven experience in Dispatch / Scheduling or a relevant role.
• Excellent communication and negotiation skills.
• Strong problem-solving ability and a customer-focused approach.
• Ability to work independently and as part of a team.
• Familiarity with CRM tools (HubSpot) is beneficial.
• Strong organisational and time management skills.

Responsabilidades

• Build and optimise technicians' field schedules to serve clients at their homes.
• Own a geographic region and act as the go-to for scheduling decisions.
• Solve scheduling challenges daily with strong prioritisation.
• Ensure adherence to internal policies while improving customer experience.

Conocimientos

Dispatch scheduling experience

Communication skills

Negotiation skills

Problem solving

Independent & team work

CRM (HubSpot)

Descripción del empleo

Experienced Senior Field Dispatcher (Australian Company)

Title: Dispatch Associate
Reports to: Dispatch Team Leader
Employment Status: Full-Time
Remuneration: Salary per month + incentives. Base salary will be set based on Sales Experience. HMO also available.

Your primary responsibility will be building and optimising our technicians field schedules so they can serve our clients at their homes. You will take ownership of a geographic region and be the go to for any scheduling related matters.

Ideally, you are an experienced Dispatcher / Scheduler or you are someone with significant relevant experience. This role is perfect for someone who enjoys solving difficult scheduling challenges daily and can prioritise thoroughly.

Watch this one minute video to learn more about our PH leadership team: https://youtube.com/shorts/nmT7vi4rhjU?si=JX0qpFgz_weC7inr

Benefits of the role:

Australian business hours

High performance team who are aligned on the company mission

Focus scheduling not Sales or Customer Support

Collaborative and positive team environment where we work together to achieve our targets

Opportunity to grow your role (promotion, pay rises)

Our Culture & Values
We’re a family-owned business that has grown quickly because we care deeply about how we operate, not just what we achieve. We have grown from one city to now operating internationally.

We operate like a professional team. Everyone has a role to play, expectations are clear, and support is always there, but accountability matters too. If you like structure, clarity, and being trusted to do your job well, you’ll fit in here.

Overall Purpose:

As our Dispatch Associate you’ll play a crucial part in the experience we offer to our customers.

Your primary function is the overall responsibility of answering enquiries and providing solutions for our customers when they would like to schedule a service.

Ensures adherence to established policies and procedures, while working to continuously improve the customer experience and quality of service being fulfilled.

For the right candidate this is an opportunity to join a fast growing and nimble organisation who is the number home services company in our industry

Ensure function metrics/performance are measured and reported on as required via KPI’s (Key Performance Indicators)

Diligently, accurately and in a timely fashion follows required documentation procedures and processes related to team performance management

Required Skills and Qualifications

Proven experience in Dispatch / Scheduling or a relevant role

Excellent communication and negotiation skills

Strong problem-solving ability and a customer-focused approach

Ability to work independently and as part of a team

Familiarity with CRM tools (HubSpot) is beneficial

Strong organisational and time management skills

We are a remote working company (work from home) and we have team members across Australia, New Zealand and the Philippines.

Job Type: Full-time

Health insurance

Paid training

Work from home