Executive Support Lead: Admin Ops & Service Excellence

Chroma Hospitality, Inc.; Makati; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Chroma Hospitality, Inc. is seeking an Executive Support Supervisor to oversee the day-to-day administration and office support for senior leadership. This role ensures confidential calendar management, logistics coordination, and seamless support across administration, messengerial, and pantry operations.

You will supervise Admin Assistants, Messengers, and Pantry Personnel, drive service standards, and optimize workflows using digital tools to boost efficiency and accountability.

Qualifications

• Proven experience supporting senior executives in a corporate environment.
• Demonstrated ability to manage multi-functional support teams (administrative, messengerial, and facility-adjacent roles).
• Highly digital savvy; proficient in productivity and collaboration tools (e.g., MS Office, scheduling platforms, shared workspaces, workflow trackers).
• Strong organizational and coordination skills with excellent attention to detail.

Responsibilities

• Provide structured administrative support to high-level executive, ensuring schedules, communications, and logistics are handled with precision and confidentiality.
• Supervise and manage the performance of Admin Assistants, Messengers, and Pantry Personnel to maintain professional, responsive, and reliable support services.
• Establish service standards, workflows, and accountability measures for executive and office support functions.
• Optimize processes using digital tools (e.g., collaboration platforms, scheduling systems, document management, dashboards) to improve efficiency and tracking.
• Coordinate executive meetings, internal events, and high-priority requests, ensuring smooth execution and attention to detail.
• Monitor service quality, resource allocation, and turnaround times; implement improvements as needed.
• Serve as a central point of coordination between executives and support teams, maintaining discretion and professionalism at all times.
• Uphold a culture of hospitality, responsiveness, and professionalism aligned with executive office expectations.

Skills

Executive support

Team supervision

Digital tools

Stakeholder communication

Attention to detail

Tools

MS Office

Scheduling platforms

Shared workspaces

Workflow trackers

Document management

Job description

Chroma Hospitality, Inc. is seeking an Executive Support Supervisor to oversee the day-to-day administration and office support for senior leadership. This role ensures confidential calendar management, logistics coordination, and seamless support across administration, messengerial, and pantry operations.

You will supervise Admin Assistants, Messengers, and Pantry Personnel, drive service standards, and optimize workflows using digital tools to boost efficiency and accountability.