Executive Assistant Team Lead - Drive Ops & Growth

Aecom Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Aecom Philippines, Inc. is seeking a results-driven supervisor to lead a team of Executive and Administrative Assistants in daily operations within our Manila office. The role focuses on mentorship, performance tracking, and maintaining high service standards.

You will drive KPI-based performance, oversee onboarding, and coordinate with leadership to ensure seamless scheduling, travel, and documentation processes. This position offers a collaborative environment in a global infrastructure firm.

Qualifications

• Experience supervising executive/administrative assistants.
• Ability to set clear expectations and KPIs for a team.
• Strong mentoring and coaching capabilities.

Responsibilities

• Provide day-to-day supervision and guidance to a team of Executive and/or Administrative Assistants.
• Set clear expectations and measurable KPIs across the team.
• Establish and uphold operational standards across scheduling, inbox management, travel bookings, meeting execution, and documentation handling.
• Act as the first point of contact for escalated issues and resolve scheduling conflicts, service gaps, or interpersonal challenges with professionalism.
• Oversee onboarding of new resources and smooth transitions during backfills, leaves, or role changes.
• Identify operational inefficiencies within support services and lead initiatives to streamline workflows and improve turnaround times.

Job description

Aecom Philippines, Inc. is seeking a results-driven supervisor to lead a team of Executive and Administrative Assistants in daily operations within our Manila office. The role focuses on mentorship, performance tracking, and maintaining high service standards.

You will drive KPI-based performance, oversee onboarding, and coordinate with leadership to ensure seamless scheduling, travel, and documentation processes. This position offers a collaborative environment in a global infrastructure firm.