Event Support Specialist

RELX Inc.; Philippines; On-site; PHP 200,000 - 320,000; Full time

Job summary

RELX Inc. in the Philippines seeks a capable operations assistant to support the subscriptions manager in growing the subscriptions database, ensuring renewals, and maximizing revenue for each publication.

You will assist with events delivery, client management, budgeting, and creating insights for campaigns. Research the subscription data to aid marketing, spot opportunities, and ensure reports and presentations are on time.

Qualifications

• Bachelor’s degree required.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.
• REPH Employee with minimum of 1-year tenure in the current role.
• Must not have received any Disciplinary Action within the past 12 months.
• Must not have any Attendance and Punctuality issues in the past 12 months.
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months; must have a successful or above rating in the last Enabling Performance cycle.

Responsibilities

• Events Planning and Delivery – Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.
• Business Meetings/Events Arrangement – Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.
• Client and Customer Management (External) – Help manage external client relationships by carrying out simple procedural tasks.
• Supplier Management – Respond to and record day-to-day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Budgeting – Carry out tasks as part of the budgeting process.
• Insights and Reporting – Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.
• Information and Business Advice – Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Skills

Event Management

Planning and Organizing

Budget and Control

Data Interpretation

Analyze Alternatives and Recommend

Reporting

Account/Client Management

Builds Rapport

Customer-Focused Approach

Project Management Techniques

Calendar and Scheduling

Verbal Communication

Education

Bachelor’s degree

Tools

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

Job Summary

Support the subscriptions manager in developing and delivering growth in the subscriptions database to enhance sales and circulation. Implement processes to ensure renewals. Administrate reminders and new subscriptions for maximum revenue generation of each publication. Research the subscription database for use in design of marketing campaigns. Spot opportunities and generate ideas to achieve publication targets. Ensure that reports and presentations are on time.

Job Responsibilities

Events Planning and Delivery – Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.

Business Meetings/Events Arrangement – Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.

Client and Customer Management (External) – Help manage external client relationships by carrying out simple procedural tasks.

Supplier Management – Respond to and record day-to-day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.

Budgeting – Carry out tasks as part of the budgeting process.

Insights and Reporting – Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.

Information and Business Advice – Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Experience Level

Recommended General Experience

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Recommended Managerial Experience

• None

Applicable Skills

• Event Management – Intermediate – Works at an intermediate level to create and organize events for guests (e.g. meetings, shows). Typically works with guidance.
• Planning and Organizing – Intermediate – Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.
• Budget and Control – Intermediate – Works at an intermediate level to create, analyze and monitor budgets in line with organizational and project/program criteria; identify trends and forecasts. Typically works with guidance.
• Data Interpretation – Intermediate – Works at an intermediate level to interpret data by examining patterns, trends, relationships, and implications to draw meaningful conclusions and answer critical questions. Typically works with guidance.
• Analyze Alternatives and Recommend Solutions – Intermediate – Works at an intermediate level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works with guidance.
• Reporting – Intermediate – Works at an intermediate level to create reports for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.
• Account/Client Management – Intermediate – Works at an intermediate level to manage clients and accounts to the mutual benefit of the account client and own organization. Typically works with guidance.
• Builds Rapport – Intermediate – Works with guidance (but not constant supervision)to quickly and effectively establish trust within the buying centers in the client’s organization.
• Customer-Focused Approach – Intermediate – Works at an intermediate level to orient the organization around delivering to the key needs of customers. Typically works with guidance.
• Project Management Techniques – Intermediate – Works at an intermediate level to plan and manage small project work assignments within desired cost, time and quality parameters. Typically works with guidance.
• Calendar and Scheduling – Intermediate – Works at an intermediate level to utilize calendar and scheduling tools. Typically works with guidance.
• Verbal Communication – Intermediate – Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.

Qualifications

• Bachelor’s degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.
• REPH Employee with minimum of 1-year tenure in the current role
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 monthsMust have a successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.