Ethics & Compliance Supervisor- HR | TAGUIG

Sutherland; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A leading company is seeking a Senior Supervisor or Assistant Manager in Ethics & Compliance in the Philippines. This role involves conducting investigations, managing compliance risks, and delivering training programs to promote ethics. Ideal candidates should possess extensive experience in this field, strong analytical skills, and adaptability in a diverse environment.

Qualifications

• Minimum 3-4 years of relevant experience in Ethics and Compliance in a BPO setting.
• Experience in HR handling cases.
• Willingness to work flexible hours and adapt to changing circumstances.

Responsibilities

• Conduct investigations and provide operational support for Ethics hotline cases.
• Participate in compliance risk assessments and audits.
• Assist in developing and delivering compliance training programs.

Skills

Excellent analytical skills

Strong verbal communication skills

Strong written communication skills

Good to excellent Excel skills

Proficient in MS Office Applications

Job description

Sutherland is seeking a person of impeccable integrity to join us as Senior Supervisor or Assistant Manager–Ethics & Compliance, who will report into the Manager- Ethics & Compliance based in the Philippines. The incumbent will be responsible for conducting investigations, fraud assessments, transaction analysis, training promoting a culture of integrity and compliance with laws and regulations on business ethics, anti-corruption, anti-fraud, etc. The incumbent will primarily handle issues in the Philippines but as part of a global function, will be expected to deliver services to business areas throughout the company.


QUALIFICATIONS:

• Minimum 3-4 years of relevant experience in Ethics and Compliance in a BPO setting

• Has an experience in HR handling cases

• Good to excellent Excel skills

• Proficient in MS Office Applications and exposure to AI tools.

• Excellent analytical skills - must be able to interpret data, identify trends, and make suggestions for improvements

• Strong verbal and written communication skills; be able to articulate in a clear, constructive, and professional manner

• An out-of-the-box thinker, willing to work flexible hours and quickly adapt to changing circumstances.

• Kind and empathetic, yet persuasive whocan thrive in a diverse, multi-cultural environment.
  

Internal Investigations:Take the lead in conducting investigations and/or provide operational support to investigation teams for matters reported on the Company’s Ethics hotline. Review case status updates and ensure actions are maintained on the system of record. Create crisp and accurate investigation reports for management review.

Risk Assessment:Participate in the identification and assessment of compliance risks. Help in conducting regular risk assessments and audits to ensure adherence to policies and regulations. Assist in developing strategies to mitigate identified risks.

Transaction analysis and Anti-Fraud procedures:Identify potential red flag transactions across various business areas by conducting transaction data analysis on MS Excel, SQL or other tools and conduct detailed transaction reviews and publish meaningful results.

Training and Awareness:Assist in the development and delivery of ethics and compliance training programs. Help maintain training records and ensure all employees complete the required training and promote awareness of the company’s ethics and compliance program through various communication channels.

Data Management and Analysis:Maintain and organize compliance-related documentation and records. Assist in analyzing data to identify trends and areas for improvement in the compliance program. Use compliance management software and tools effectively.

Other activities:Act as a liaison between the ethics and compliance department and other departments within the organization. Support cross-functional teams in implementing compliance initiatives. Provide administrative support to the ethics and compliance team, such as scheduling meetings, preparing presentations, and managing correspondence. Manage and maintain department collateral and collaborate on global initiatives.