Environment Management Engineer (Us Shift)

The Depository Trust & Clearing Corporation (Dtcc); Metro Manila; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Health and life insurance

Pension/Retirement benefits

Paid Time Off

Hybrid work model (3 onsite/2 remote)

Job summary

The Depository Trust & Clearing Corporation (DTCC) in the Philippines is seeking an Associate to provide day-to-day operational support for DTCC environment management activities, handling incidents, service requests, and standard operations under defined procedures.

You will perform L1/L2 support for DEV/QA/QAP environments, manage service requests, execute runbooks, monitor health checks, and assist in testing and deployments within a hybrid onsite/remote setup.

Qualifications

• 2 to 4 years of experience in Infrastructure, Environment, or Production Support.
• Experience with incident, request, and change management processes.
• Familiarity with ticketing tools such as Jira or ServiceNow.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and escalate issues as needed.
• Support application teams during testing and deployments.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Skills

Mainframe JCL

ISPF navigation

SDSF monitoring

CICS basics

Job scheduling

RACF security

DB2 basics

Unix/Linux exposure

Tools

Jira

ServiceNow

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

Being a member of the team, the Associate provides day‑to‑day operational support for DTCC environment management activities, handling incidents, service requests, and standard environment operations under defined procedures.

Your Primary Responsbilities

• Provide L1/L2 support for DEV/QA/QAP environments
• Handle service requests (access, restarts, data refresh, batch monitoring)
• Execute runbook‑based activities and health checks
• Monitor alerts and dashboards and escalates issues as needed
• Support application teams during testing and deployments
• Participate in KT, shadowing, and hands‑on enablement
• Maintain accurate ticket updates and documentation
• Work in shifts, including weekends or extended hours

Qualifications

• 2 to 4 years of experience in Infrastructure, Environment, or Production Support.
• Good understanding of incident, request, and change management processes.
• Experience using ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Primary Skills

• JCL: Ability to create, modify, and troubleshoot batch jobs.
• ISPF: Experience navigating datasets and performing routine support tasks.
• SDSF: Monitor job execution, review logs, and analyze job failures.
• Job Scheduling: Understanding of batch scheduling and job dependencies.
• ESP / CA Scheduler: Experience with batch workload scheduling and monitoring.
• RACF: Basic knowledge of mainframe security and access management.
• DB2: Understanding of DB2 databases and basic troubleshooting.
• CICS: Knowledge of CICS regions, transactions, and application support.

Talents Needed For Success

• Exposure to Unix/Linux environments.
• Basic scripting knowledge (Shell, Python, or REXX).
• Familiarity with monitoring tools and ITIL processes.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.