Change Management Senior Associate (US Shift)

The Depository Trust & Clearing Corporation (DTCC); Metro Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Base pay + incentive

Health and life insurance

Pension/Retirement

Paid time off

Hybrid work model

Job summary

DTCC in Metro Manila is seeking a Senior Associate in IT Change Management to ensure changes are planned, evaluated, authorized, and implemented with minimal business disruption. You'll collaborate with cross-functional teams to manage IT changes across systems, applications, and infrastructure in a fast-paced environment.

The role involves leading CAB meetings, developing ITIL-aligned processes, risk assessments, and guiding colleagues and customers on change governance, while contributing to

Qualifications

• Minimum of 6 years of IT change management experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain change management processes and ITIL-aligned procedures.
• Conduct impact assessments to identify risks and dependencies.
• Facilitate CAB meetings to review requests, ensuring alignment with objectives and compliance.
• Coordinate communication and training for stakeholders about upcoming changes.
• Monitor progress of change implementations and address deviations from the plan.
• Conduct post-implementation reviews to evaluate effectiveness and improvements.
• Serve as a domain expert on change management, guiding colleagues and customers.

Skills

Change management

ITIL

CAB leadership

ServiceNow

ITSM tools

AI knowledge

Stakeholder leadership

Analytical skills

Education

Bachelor's degree

Tools

ServiceNow

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

We are looking for an experienced Senior Associate in IT Change Management to facilitate the smooth implementation of changes within our IT infrastructure. The successful candidate will play a critical role in ensuring that changes are effectively planned, evaluated, authorized, and implemented with minimal disruption to business operations.

What You'll Do

• Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain comprehensive change management processes and procedures in accordance with ITIL best practices.
• Conduct impact assessments to identify potential risks and dependencies associated with proposed changes.
• Facilitate change advisory board (CAB) meetings to review and approve change requests, ensuring alignment with business objectives and compliance requirements.
• Coordinate communication and training efforts to ensure that stakeholders are informed about upcoming changes and prepared to adapt to new processes or technologies.
• Monitor and track the progress of change implementations, identifying and addressing any issues or deviations from the approved change plan.
• Conduct post-implementation reviews to evaluate the effectiveness of changes and see opportunities for improvement.
• Serve as a domain expert on change management processes, providing guidance and support to colleagues and customers as needed.

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Minimum of 6 years of experience in IT change management, preferably in the financial services industry.
• Good understanding of ITIL framework and principles
• Proven track record of successfully managing complex changes in a fast-paced environment.
• Good communication, teamwork, and stakeholder leadership skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to prioritize tasks effectively and prioritize multiple projects concurrently.
• Experience with IT service management (ITSM) tools (ServiceNow preferred)
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change
• Management Practitioner are highly desirable.
• Knowledge in AI

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.