Enterprise Support and Access Recovery Specialist

TELUS Digital; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

TELUS Digital is seeking a dedicated Technical Support Representative to help customers recover and regain access to their enterprise software accounts. The ideal candidate will evaluate customer requests, interpret system signals, and guide users through complex workflows in a professional manner.

This role requires a strong technical background, excellent communication skills, and the ability to handle sensitive account recovery situations with efficiency and empathy.

Qualifications

• Completed 2 years of college education.
• Minimum of 2 years of technical experience in a support environment (BPO or non-BPO).
• Strong analytical and problem-solving skills.
• Excellent communication skills for customer interactions.
• Ability to handle sensitive account recovery situations with professionalism.

Responsibilities

• Assist customers in recovering and regaining access to enterprise software accounts.
• Evaluate requests critically and interpret system signals to determine appropriate action.
• Guide users through complex workflows with empathy and clarity.

Skills

Analytical thinking

Problem solving

Communication skills

Technical support experience

Education

Two years college education

Job description

TELUS Digital is seeking a dedicated Technical Support Representative to help customers recover and regain access to their enterprise software accounts. The ideal candidate will evaluate customer requests, interpret system signals, and guide users through complex workflows in a professional manner.

This role requires a strong technical background, excellent communication skills, and the ability to handle sensitive account recovery situations with efficiency and empathy.