Enterprise Customer Success Manager | ₱100K Retention Bonus

Sutherland; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Retention bonus ₱100,000

Job summary

Sutherland is seeking an Enterprise Customer Success Manager to serve as the strategic partner for a portfolio of enterprise clients, ensuring they achieve business goals while maximizing value from our SaaS solutions.

You will onboard customers, drive adoption, conduct QBRs, build executive relationships, identify risks and opportunities, and collaborate with Product, Sales, Operations, and Engineering to deliver measurable outcomes.

Qualifications

• At least 1 year of experience in Customer Success, Account Management, Client Services, Consulting, or similar customer-facing roles.
• Experience managing customer relationships and driving customer retention and satisfaction.
• Strong communication and stakeholder management skills.
• Ability to present business value to both technical and non-technical audiences.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Bachelor's Degree or equivalent professional experience.

Responsibilities

• Drive onboarding, adoption, engagement, and long-term success for assigned customers.
• Build trusted relationships with key stakeholders and decision-makers.
• Create and execute customer success plans aligned with business objectives.
• Conduct Quarterly Business Reviews (QBRs), strategic account reviews, and success planning sessions.
• Identify risks to customer satisfaction and retention, proactively implementing solutions.
• Discover opportunities to increase product adoption and customer growth.
• Act as the voice of the customer, collaborating with Product, Sales, Marketing, Operations, and Technical teams.
• Deliver insights, recommendations, and best practices that help customers achieve measurable outcomes.

Skills

Customer Success

Account Management

Stakeholder Management

Value Presentation

Education

Bachelor's Degree or equivalent professional experience

Job description

Drive Customer Growth. Build Strategic Partnerships. Make a Lasting Impact.

Are you passionate about helping businesses succeed, building executive-level relationships, and driving measurable customer outcomes?

Join Sutherland, a global leader in business and digital transformation, and become a trusted advisor to enterprise clients using innovative SaaS solutions. In this role, you'll help customers unlock maximum value from our platform, strengthen long-term partnerships, and contribute directly to retention, expansion, and business growth.

Plus, enjoy a ₱100,000 Retention Bonus and exciting opportunities for career advancement within a global organization.

Why Join Sutherland?

Work with globally recognized brands and enterprise clients

Career growth opportunities in a world-class organization

Collaborative environment across Product, Sales, Operations, and Engineering teams

Exposure to cutting-edge SaaS technologies and digital transformation initiatives

Competitive compensation and benefits package

What You'll Do

As an Enterprise Customer Success Manager, you will serve as the primary strategic partner for your portfolio of customers, ensuring they achieve business goals while maximizing the value of our solutions.

Key Responsibilities

• Drive customer onboarding, adoption, engagement, and long-term success
• Build trusted relationships with key stakeholders and decision-makers
• Create and execute customer success plans aligned with business objectives
• Conduct Quarterly Business Reviews (QBRs), strategic account reviews, and success planning sessions
• Identify risks to customer satisfaction and retention, proactively implementing solutions
• Discover opportunities to increase product adoption and customer growth
• Act as the voice of the customer, collaborating with Product, Sales, Marketing, Operations, and Technical teams
• Deliver insights, recommendations, and best practices that help customers achieve measurable outcomes
• Monitor customer health, engagement, and success metrics to ensure continued value realization

What We're Looking For

Minimum Qualifications

• At least 1 year of experience in Customer Success, Account Management, Client Services, Consulting, or similar customer-facing roles
• Experience managing customer relationships and driving customer retention and satisfaction
• Strong communication and stakeholder management skills
• Ability to present business value to both technical and non-technical audiences
• Proven ability to manage multiple priorities in a fast-paced environment
• Bachelor's Degree or equivalent professional experience

Preferred Qualifications

• Experience in a B2B SaaS environment
• Experience conducting customer reviews, account planning, or success management initiatives
• Familiarity with customer lifecycle management, retention strategies, and customer health metrics
• Strong analytical and problem-solving skills with a customer-first mindset

Ready to Elevate Your Career?

Join Sutherland and help world-class organizations achieve success through innovation, partnership, and exceptional customer experiences.