Engineering Manager, DevOps

Maven AGI; Boston; On-site; PHP 8,516,000 - 12,774,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Meaningful equity

Diversity & inclusion

Job summary

Maven AGI is expanding its DevOps and infrastructure team to scale cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments. As Head of DevOps, you will lead, coach, and grow a team, drive reliability, security, and delivery, and partner with Engineering, Product, Security, and Customer Success to reduce toil and improve velocity.

You will own infrastructure-as-code practices, Kubernetes reliability, CI/CD pipelines, and observability, while guiding incident

Qualifications

• 7+ years in DevOps/SRE/Infrastructure roles.
• 3+ years leading teams.
• Production Kubernetes expertise (AKS/EKS/GKE).
• Strong IaC skills (Pulumi/Terraform/Bicep).
• Experience running CI/CD (GitHub Actions/ArgoCD/Jenkins).
• Python/Go/TypeScript/Bash scripting proficiency.
• Solid IaaS, networking, DNS, load balancing, TLS knowledge.
• Monitoring/observability stacks (Datadog/Prometheus/Grafana).
• Multi-cloud or hybrid deployments.
• Excellent communication and cross-team collaboration.

Responsibilities

• Lead and develop DevOps and infrastructure engineers.
• Define ownership, accountability, and performance expectations.
• Align technical strategy with architecture and execution.
• Hire and onboard engineers as the team grows.
• Own capacity planning, delivery, and outcomes.

Skills

Kubernetes production

IaC (Pulumi)

IaC (Terraform)

IaC (Bicep)

CI/CD (GitHub Actions)

CI/CD (ArgoCD)

CI/CD (Jenkins)

Scripting (Python)

Scripting (Go)

Scripting (TypeScript)

Scripting (Bash)

Cloud / multi-cloud

Networking / TLS

Observability (Datadog)

Monitoring (Prometheus)

Tools

GitHub Actions

ArgoCD

Job description

Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes. Our team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.

Leadership and Management Responsibilities:

• Manage, coach, and develop a team of DevOps and infrastructure engineers
• Establish clear expectations, ownership, and accountability across the team
• Partner with technical leads to align technical strategy, architecture, and execution
• Hire and onboard engineers as the team grows
• Lead performance management, career development, and regular feedback
• Own team planning, prioritization, capacity management, and delivery
• Balance reliability, security, customer commitments, and long-term platform investments
• Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders
• Build strong partnerships across Engineering, Product, Security, and Customer Success
• Improve operational processes while avoiding unnecessary overhead and reducing team toil

Technical and Operational Responsibilities:

• Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments
• Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools
• Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response
• Drive the development and improvement of CI/CD pipelines for a large-scale monorepo
• Establish consistent observability practices across metrics, logs, traces, and alerting
• Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development
• Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems
• Partner with engineering teams to improve developer experience, platform usability, and deployment velocity
• Strengthen secrets management, access controls, and infrastructure security
• Evaluate and adopt tools that improve reliability, scalability, and operational efficiency
• Participate in incident response and ensure incidents lead to durable improvements

Required Qualifications:

• 7+ years of professional DevOps/SRE/Infrastructure experience
• 3+ years of experience managing teams
• Deep expertise with Kubernetes in production (AKS, EKS, or GKE)
• Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)
• Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)
• Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)
• Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS
• Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)
• Experience with multi-cloud or hybrid (cloud + on-prem) deployments
• Strong communication and cross-team collaboration skills
• Organized, great attention to detail, comfortable operating in a ticketing environment
• Thrives in fast-paced startup environments

Nice to have:

• Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)
• Familiarity with Temporal or other workflow orchestration systems
• Security and compliance background (SOC 2, HIPAA, GDPR)
• Experience managing infrastructure costs and capacity at scale

How you show up:

What unites us is our values and the passion we share to live by them:

We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

High Impact in cutting-edge field. Be at the vanguard of AI innovation. Competitive salary, comprehensive benefits, and meaningful equity stakes. A diverse and welcoming work environment where everyone’s voice is heard. MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.