Engine Field Service Tech II — On-Site Diagnostics

Cummins Inc.; Hinoba-an; On-site; PHP 250,000 - 420,000; Full time

Job summary

Cummins Inc. in the Philippines seeks an Engine Field Service Technician – Level II to diagnose, maintain, and complete less complex repairs on engines and related components at customer sites.

The role emphasizes safety, quality, and customer-focused service. You will travel to sites, interpret service manuals, perform preventive maintenance, document work, and escalate complex issues to senior technicians when needed.

Qualifications

• Vocational diploma or certificate from a technical institution.
• Apprentice-trained Engine Technician qualification preferred.
• Valid local driving license/permit.
• Additional engine/mechanical/electrical certifications advantageous.
• May require licensing to comply with export controls.

Responsibilities

• Diagnose and complete less complex repairs on engines and related components at customer sites using approved procedures, service publications, tools and electronic service tools.
• Engage with customers in a courteous and professional manner, understand their needs, and provide prompt service solutions.
• Translate customer complaints into structured troubleshooting plans and identify failed components through diagnostic methods.
• Perform preventive maintenance activities in accordance with schedules and standards.
• Identify, prepare, and use required parts, tools, equipment, and service information to complete repairs efficiently and accurately.
• Apply knowledge of engine mechanical and electrical systems to diagnose and resolve issues.
• Validate completed repairs by confirming issue resolution and proper equipment operation.
• Escalate unresolved or complex issues to experienced technicians or supervisors as appropriate.
• Accurately complete service documentation, including worksheets, timesheets, warranty claims and records.
• Maintain accurate customer, equipment, technical, and troubleshooting records for history and diagnostics.
• Identify additional service opportunities and communicate needs to support service excellence.
• Maintain service vehicles, tools, and equipment in safe, clean condition.
• Complete required technical training aligned with skill needs and business requirements.
• Comply with Health, Safety & Environmental policies and report incidents or hazards promptly.
• Promote a professional, customer-focused and safety-oriented approach across field activities.

Skills

Troubleshooting

Diagnostics

Customer service

Field service

Electronic service tools

Engine systems

Service documentation

Safety awareness

Travel willingness

Education

Vocational diploma/certificate

Apprentice-trained Engine Technician

Driving license/permit

Export control certifications advantageous

Technical certifications related to engine

Job description

Cummins Inc. in the Philippines seeks an Engine Field Service Technician – Level II to diagnose, maintain, and complete less complex repairs on engines and related components at customer sites.

The role emphasizes safety, quality, and customer-focused service. You will travel to sites, interpret service manuals, perform preventive maintenance, document work, and escalate complex issues to senior technicians when needed.