End-to-End Motor Claims Lead - Australian Hours (Hybrid)

AS White Global; Philippines; Hybrid; PHP 520,000 - 750,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

AS White Global in the Philippines invites a seasoned motor claims specialist to own end-to-end motor and fleet claims in a digital-first, customer-focused environment. The role follows Australian hours (6 am – 3 pm PHT) with a hybrid setup: 3 days in our BGC office and 2 days working from home.

You will manage claims from lodgement to finalisation, communicate with insurers, repairers and clients, keep accurate files in the claims system, and conduct investigations when required, balancing

Qualifications

• Bachelor’s degree in Finance, Business, or related field required.
• Minimum four years’ experience managing motor or fleet claims end to end, preferably in the Australian market.
• Solid understanding of motor repair standards and assessment methodologies.
• Excellent written and verbal communication, including professional correspondence.
• Strong analytical and decision‑making abilities with high accuracy.
• Ability to follow procedures while applying initiative and good time management.
• Professional, self‑motivated, and able to work independently within a team.

Responsibilities

• Manage a portfolio of motor and fleet claims from lodgement through finalisation.
• Correspond with insurers, repairers and stakeholders via email or chat with proactive follow‑ups.
• Maintain accurate client files in the claims management system and ensure data integrity.
• Conduct claim investigations when required, reviewing docs and identifying risks.
• Balance multiple priorities in a dynamic environment with attention to detail.
• Deliver high standards of customer service and manage complaints or escalations when needed.

Skills

Motor claims management

Communication skills

Analytical thinking

Time management

Attention to detail

Education

Bachelor’s degree in Finance, Business, or related field

Tools

Claims management system

Job description

AS White Global in the Philippines invites a seasoned motor claims specialist to own end-to-end motor and fleet claims in a digital-first, customer-focused environment. The role follows Australian hours (6 am – 3 pm PHT) with a hybrid setup: 3 days in our BGC office and 2 days working from home.

You will manage claims from lodgement to finalisation, communicate with insurers, repairers and clients, keep accurate files in the claims system, and conduct investigations when required, balancing