Employment Services Client Success Manager

Mass Markets; Lambunao; On-site; PHP 60,000 - 100,000; Full time

Job summary

A leading technology-enabled service provider in the Philippines is seeking a Client Success Manager. The role involves maintaining client relationships and driving business development. Ideal candidates have over 5 years of experience in staffing and strong skills in client management and sales. Competitive compensation and various benefits are offered to support team members' growth.

Benefits

HMO Coverage

Dental Coverage

Career growth opportunities

Performance and loyalty bonuses

Free meals during training

Qualifications

• 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
• Background working with staffing service agencies like Randstad or Adecco.
• Strong understanding of sales cycles and B2B marketing.

Responsibilities

• Maintain and grow relationships with existing accounts.
• Lead the implementation of new accounts.
• Identify and pursue new business opportunities.

Skills

Client Relationship Management

Business Development

Sales Cycle Understanding

Interpersonal Skills

Organizational Skills

Job description

Overview

MCI is a fast-growing tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers with continuous learning and development opportunities in a globally expanding organization.

We are seeking a self-driven, highly organized professional with a passion for client success and business development in the staffing industry. The role of Client Success Manager focuses on leading strategic initiatives that strengthen client relationships, drive revenue, and support long-term growth. This position is ideal for someone with a background in staffing services and a proven ability to manage client accounts, generate leads, and deliver exceptional service.

Key Responsibilities

• Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
• New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
• Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
• Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
• Consultative Outreach: Communicate the organization’s capabilities and value proposition via phone and email.
• Pipeline Management: Develop and nurture a pipeline of business development leads from initial contact to closed status.
• Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
• Team Leadership: Offer performance management and mentorship to direct reports.
• Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure-related services.

Candidate Qualifications

• 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
• Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
• Strong understanding of sales cycles, lead generation, and B2B marketing.
• Demonstrated sound judgment and decision-making abilities.
• Highly self-motivated, accountable, and results-oriented.
• Excellent interpersonal, verbal, and written communication skills.
• Proven ability to build trust and collaboration across business relationships.
• Strong organizational skills and attention to detail.

Compensation and Benefits

At MCI, hard work is recognized with competitive compensation and benefits designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer a range of benefits and incentives that go beyond a paycheck, including:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage; in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Shuttle services, company retreats, and off-site events
• Opportunities to meet and network with colleagues

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and may require long periods of sitting and using a computer and telephone headset. Occasional movement within the office and ability to lift up to forty (40) pounds may be required.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to program and location: May require Level II background and/or security investigation with fingerprint; job offers contingent on results.
• Must be willing to submit to drug screening; job offers contingent on results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If accommodations are needed, contact Human Resources.

Equal Opportunity Employer

MCI embraces diversity and is committed to equal opportunity in all aspects of employment. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. We may consider qualified applicants with criminal histories in accordance with local and federal requirements. We do not tolerate discrimination or harassment, and we provide reasonable accommodations as required by law.

About MCI

MCI helps customers address CX and DX challenges by delivering industry-leading solutions in CX/BPO, staff augmentation, contact center services, and IT services. MCI operates across multiple jurisdictions with a global footprint and diverse brands.

The information provided is a general overview of the role and may not be all-inclusive. Responsibilities, requirements, and benefits may change. Employment is at-will and subject to revision of the job description.