Empathetic Patient Care Coordinator (On-Site, Taguig)

Alldigi Tech Ltd.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Alldigi Tech Ltd. is seeking a Patient Care Coordinator to join our Taguig on-site team. The role focuses on managing patient appointments, coordinating care plans, and ensuring clear communication between patients, healthcare providers, and internal staff.

You will handle calls, document using medical terminology, and maintain accurate patient records to support a high-quality patient experience. The ideal candidate will have strong appointment scheduling skills, excellent phone etiquette, and

Qualifications

• Experience and proficiency in scheduling patient appointments and managing calendars.
• Excellent professional communication for calls with patients and providers.
• Ability to coordinate care plans and align services across teams.
• Working knowledge of medical terminology for accurate documentation.
• Demonstrated empathy, active listening, and attention to detail in patient interactions.
• Healthcare support, customer service, or clinical office experience is beneficial.

Responsibilities

• Schedule and manage patient appointments and follow-ups.
• Coordinate care plans between patients, providers, and internal teams.
• Communicate clearly about services and procedures.
• Handle inbound and outbound calls with professionalism.
• Maintain up-to-date patient records and documentation.
• Collaborate with colleagues to uphold quality standards and service levels.

Skills

Appointment Scheduling

Phone Etiquette

Care Coordination

Medical Terminology

Empathy & Active Listening

Attention to Detail

On-site Work

Education

Healthcare diploma/degree

Tools

EHR/CRM systems

Job description

Alldigi Tech Ltd. is seeking a Patient Care Coordinator to join our Taguig on-site team. The role focuses on managing patient appointments, coordinating care plans, and ensuring clear communication between patients, healthcare providers, and internal staff.

You will handle calls, document using medical terminology, and maintain accurate patient records to support a high-quality patient experience. The ideal candidate will have strong appointment scheduling skills, excellent phone etiquette, and