Embedded Network Support Specialist - Work From Home / Dayshift

Two Connect; Philippines; Remote; PHP 400,000 - 560,000; Full time

Benefits offered by this job

Work from home

Australian hours alignment

HMO with dependents

Government benefits

Global client exposure

Career training programs

Team outings

Inclusive culture

Dedicated managers

Job summary

Two Connect in the Philippines is seeking an Embedded Network Support Specialist to support billing systems and smart metering data. The role focuses on accurate billing, data issue investigation, and maintaining customer records to improve billing processes.

This work-from-home position runs Monday to Friday, with a dayshift aligned to Australian business hours. Candidates should have experience in utility billing or embedded networks, strong analytical skills, and proficiency in Excel;

Qualifications

• Experience in utility billing or embedded networks is advantageous.
• Strong analytical and problem-solving skills for data issues.
• Intermediate Excel skills for data analysis and billing validation.

Responsibilities

• Monitor smart metering data and investigate missing or substituted data.
• Configure and maintain smart meter installations and records.
• Perform billing cycle reviews and QA checks for accuracy.
• Generate and analyse billing, settlement, usage, and exception reports.
• Investigate and resolve billing anomalies; escalate complex issues.
• Maintain accurate embedded network client records; support new connections.
• Contribute to continuous improvement of billing and reporting processes.

Skills

Analytical thinking

Problem-solving

Attention to detail

Excel skills

Organization

Communication

Proactivity

Tools

Billing systems

Metering platforms

CRM systems

Job description

Embedded Network Support Specialist - Work From Home / Dayshift

Company : Two Connect Job Type : Full Time Remote / Work from Home

Job Description - Embedded Network Support Specialist - Work From Home / Dayshift

Description

We are seeking an Embedded Network Support Specialist to support the administration, quality assurance, and maintenance of embedded network billing systems and smart metering data. The role focuses on ensuring accurate billing, investigating metering and data issues, maintaining customer records, and improving billing processes to support reliable energy network operations

• Monitor smart metering data by reviewing exception reports and investigating missing or substituted data issues.
• Configure and maintain smart meter installations, replacements, and connection records within the billing platform.
• Perform billing cycle reviews and quality assurance checks to ensure accurate and compliant billing.
• Generate and analyse billing, settlement, usage, and exception reports to identify discrepancies and trends.
• Investigate and resolve billing anomalies, escalating complex issues when required.
• Maintain accurate embedded network client records and support new smart meter data connections.
• Contribute to continuous improvement of billing, reporting, and system administration processes.

Requirements

• Previous experience in utility billing, embedded networks, smart metering, energy management, billing administration, or a similar support role is advantageous.
• Strong analytical and problem-solving skills with the ability to investigate billing, metering, and data-related issues.
• High attention to detail when reviewing meter data, billing reports, client records, and exception reports.
• Intermediate Microsoft Excel skills for data analysis, reporting, and billing validation.
• Experience using billing systems, metering platforms, CRM systems, or other business applications is highly desirable.
• Strong organisational and communication skills, with the ability to manage recurring reporting tasks and collaborate with internal stakeholders.
• Proactive and reliable, with the ability to work accurately with detailed data, follow structured processes, and support continuous improvement initiatives.

Benefits

We offer more than just a job — we offer a supportive and rewarding career experience.Here’swhat you can expectfromthis opportunity:

• Work from home
• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
• HMOwith 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Trainingprogrammesforcareer development
• Engaging company outings, teamactivitiesand wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnectconnects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits,additionalentitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention ratedemonstratesour commitment to a people-first culture that prioritizes stability,growthand genuine care for every employee.

Twoconnectis an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

About the Company

Two Connect

Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.