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Caldwell Communications; Marikina; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading company in the BPO sector is hiring Customer Service Representatives to provide support in a full-time, onsite role. This opportunity is perfect for high school graduates, fresh graduates, and those looking for a stable career with comprehensive benefits. Join a supportive team and experience career growth while handling customer inquiries and resolving issues in a fast-paced environment.

Benefits

HMO coverage from Day 1

Paid vacation and sick leaves

Night differential pay

Overtime and holiday pay

13th month pay

SSS, PhilHealth, and Pag-IBIG contributions

Qualifications

• At least 18 years old and must reside in Metro Manila.
• With or without BPO/call center experience.
• Willing to work onsite, including shifts and weekends.

Responsibilities

• Respond to customer inquiries through assigned channels (voice or non-voice).
• Handle complaints professionally and document interactions accurately.
• Collaborate to resolve escalated concerns and meet performance targets.

Skills

Excellent communication skills

Customer service skills

Education

High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate

Job description

Job Summary

We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedule and must be currently residing in Metro Manila or nearby areas.

Key Responsibilities

• Respond to customer inquiries through assigned channels (voice or non-voice)
• Provide accurate and timely information on products, services, or account concerns
• Handle complaints or issues while maintaining professionalism
• Document each interaction in the system accurately
• Comply with company protocols and service standards
• Collaborate with internal teams to resolve escalated concerns
• Meet daily and monthly performance targets
  
  

Qualifications

• At least 18 years old
• High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate
• With or without BPO/call center experience
• Excellent communication skills
• Willing to work onsite in Metro Manila
• Open to shifting schedules including night shifts, weekends, and holidays
• Able to work in a fast-paced, team-oriented environment
  
  

Working Conditions

• Office-based, full-time position
• Extended periods of sitting and computer usage
• Standard use of headset and other call handling tools
• Regular supervision, coaching, and performance monitoring
• Structured and metrics-driven work environment
  
  

What We Offer

• Competitive Salary (depending on the assigned account)
• HMO coverage from Day 1
• Night differential pay
• Paid vacation and sick leaves
• Overtime and holiday pay
• 13th month pay
• SSS, PhilHealth, and Pag-IBIG contributions
  
  

Why Join Us?

• Entry-level friendly — start your career with us
• We accept applicants with various educational backgrounds
• Training and tools will be provided onsite
• Stable company with competitive salary and full benefits
• Be part of a supportive and professional team
  
  

If you're looking for a stable career with long-term growth and you're ready to take the first step, APPLY TODAY. We welcome fresh talents and experienced professionals alike. Start your journey with us.