Apply now at TTEC Cebu as Customer Service Associate | Earn up to 27k!

TTEC; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Cebu. You will engage with customers, answer inquiries, and resolve issues with a focus on delivering exceptional service.

Ideal candidates have at least 3 months of BPO experience, strong verbal communication and business writing skills, and basic computer proficiency. The role offers career development within an inclusive, team-driven culture.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Customer empathy

Education

Senior high school or 2 years in college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.