E-Commerce Virtual Assistant – Store Administration

Progressive Technology; Calabarzon; Remoto; PHP 167.000 - 279.000; Tempo pieno

Descrizione del lavoro

Progressive Technology is seeking a highly organized E-Commerce Virtual Assistant – Store Administration to support the daily operations and administration of online stores. You will work remotely with store owners and managers to manage product listings, update pricing, monitor inventory, process orders, and maintain accurate records to ensure a smooth shopping experience.

The ideal candidate is detail-oriented, capable of handling multiple tasks, and eager to develop skills in e-commerce tools

Competenze

• Basic computer skills and familiarity with spreadsheets.
• Experience with online store platforms (Shopify/WooCommerce) is a plus.
• Strong organizational and communication abilities in English.

Mansioni

• Manage routine administrative tasks across designated e-commerce stores.
• Update product listings, prices, images, and stock status.
• Track orders, returns, and refunds in accordance with policies.

Conoscenze

Attention to detail

Time management

English communication

Remote work

Formazione

High school diploma

Business Admin/related field advantage

Strumenti

Shopify

WooCommerce

Excel/Sheets

Descrizione del lavoro

1. Job Summary

Progressive Technology is seeking a highly organized, detail-oriented, and proactive E-Commerce Virtual Assistant – Store Administration to support the daily operations and administration of online stores. This role is ideal for individuals who enjoy working with digital platforms, managing product information, processing orders, maintaining accurate records, and ensuring a smooth online shopping experience for customers.

The successful candidate will assist with essential e-commerce activities, including product listing management, inventory monitoring, order tracking, customer communication, pricing updates, promotional coordination, and general store administration. The role requires strong organizational skills, accuracy, effective communication, and the ability to manage multiple tasks in a fast-paced digital environment.

As an E-Commerce Virtual Assistant, you will work closely with store owners, e-commerce managers, customer support teams, and fulfilment partners to maintain efficient store operations. You will help ensure that product information remains accurate, orders are handled promptly, and administrative tasks are completed according to established procedures.

This opportunity may suit experienced virtual assistants, administrative professionals, e-commerce enthusiasts, and motivated entry-level candidates who are eager to develop their digital business skills.

2. Key Responsibilities

Online Store Administration

• Manage routine administrative activities across designated e-commerce stores.
• Maintain store information, product categories, collections, menus, and other website content.
• Update product descriptions, titles, specifications, prices, images, and availability details.
• Ensure that product listings are accurate, consistent, easy to understand, and properly organized.
• Review store pages regularly to identify outdated information, broken links, missing images, or listing errors.
• Assist with maintaining promotional banners, discount codes, featured products, and seasonal offers.

Product Listing and Catalogue Management

• Upload new products and update existing listings using the companys designated e-commerce platform.
• Verify product details, including stock-keeping units (SKUs), product variants, sizes, colours, pricing, and descriptions.
• Organize product information using spreadsheets, content management systems, or inventory tools.
• Follow established product naming conventions and content guidelines.
• Support basic search engine optimization (SEO) by maintaining relevant product titles, descriptions, and keywords.
• Coordinate with the appropriate team members to resolve missing or inconsistent product information.

Order Processing and Fulfilment Support

• Monitor incoming orders and update order records as required.
• Verify order information and assist with routine order-processing activities.
• Track shipment statuses and update delivery information where access is available.
• Help identify delayed, incomplete, cancelled, or potentially duplicated orders.
• Communicate order-related issues to the relevant internal team or fulfilment partner.
• Maintain accurate records of returns, refunds, exchanges, and order adjustments in accordance with company policies.

Inventory and Stock Monitoring

• Monitor product availability and update stock information using authorized systems.
• Identify low-stock items, out-of-stock products, and discrepancies between inventory records and store listings.
• Maintain inventory spreadsheets and prepare routine stock reports.
• Coordinate with warehouse teams, suppliers, or inventory managers when clarification is required.
• Help ensure that unavailable products are accurately represented on the online store.
• Escalate inventory discrepancies and unusual stock movements to the responsible manager.

Customer Service and Communication

• Respond to routine customer enquiries through approved email, chat, or ticketing systems.
• Provide accurate information about products, order status, shipping, returns, and store policies.
• Maintain a polite, professional, and customer-focused communication style.
• Escalate complaints, payment disputes, complex refund requests, and sensitive cases to the appropriate team.
• Keep customer interaction records organized and updated.
• Protect customer information and follow company privacy and data-handling procedures.

Reporting and Administrative Support

• Update spreadsheets, order logs, product databases, and operational records.
• Prepare daily or weekly reports covering orders, stock levels, listing updates, and pending tasks.
• Organize digital files, invoices, product documents, and relevant administrative records.
• Assist with routine data entry, document preparation, and information verification.
• Identify opportunities to improve administrative workflows and reduce repetitive manual work.
• Complete additional store administration tasks assigned by the e-commerce manager.

3. Required Skills and Qualifications

Educational Qualifications

• A high school diploma or equivalent is preferred.
• A diploma or degree in Business Administration, E-Commerce, Marketing, Information Technology, or a related field is an advantage.
• Relevant practical experience, digital skills, and demonstrated organizational ability may be considered alongside formal education.

Technical Skills

• Basic computer proficiency and confidence using web-based applications.
• Familiarity with Microsoft Excel, Google Sheets, Microsoft Word, and Google Workspace.
• Understanding of online shopping processes, product catalogues, order management, and inventory records.
• Familiarity with platforms such as Shopify, WooCommerce, Amazon Seller Central, or other e-commerce systems is beneficial.
• Ability to enter, organize, verify, and update information accurately.
• Basic knowledge of spreadsheets, file management, and online communication tools.

Professional Skills

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Good written and verbal communication skills in English.
• Ability to prioritize tasks and meet deadlines.
• A customer-focused attitude and professional approach to problem-solving.
• Willingness to learn new platforms, tools, and administrative procedures.
• Ability to work independently while collaborating effectively with a remote team.

4. Experience

Progressive Technology welcomes applications from candidates with different levels of professional experience, depending on the requirements of the position.

Entry-Level Candidates

• Applicants with limited or no formal experience may be considered if they demonstrate basic computer skills, accuracy, reliability, and a willingness to learn.

Experienced Candidates

• Previous experience in virtual assistance, e-commerce administration, data entry, customer support, product listing, or order processing is an advantage.

Platform Experience

• Familiarity with Shopify, WooCommerce, Amazon Seller Central, or similar online selling platforms is desirable.

Administrative Experience

• Experience maintaining spreadsheets, updating records, handling customer enquiries, or coordinating routine business operations is beneficial.

Candidates should be comfortable following instructions, learning company-specific workflows, maintaining confidentiality, and completing assigned tasks within agreed timelines.

5. Working Hours

The working arrangement will depend on the specific position, business requirements, and team schedule.

Employment Type

• Full-time or part-time, depending on the vacancy.

Work Arrangement

• Remote or work-from-home, if offered for the position.

Schedule

• Fixed or flexible working hours, subject to operational needs.

Availability

• Candidates may need to accommodate business hours in the companys operating time zone.

Weekly Schedule

• Working days and weekly hours will be confirmed during recruitment.

Meetings

• Participation in virtual meetings, training sessions, and progress updates may be required.

Deadlines

• Assigned administrative tasks, order updates, and reports must be completed within agreed timeframes.

Applicants should have a reliable internet connection, a suitable workspace, and access to a computer that meets the requirements of the role. The final schedule, employment status, and remote-work arrangements will be communicated during the hiring process.

6. Knowledge, Skills and Abilities

Knowledge

• Understanding of online retail operations and the customer purchasing journey.
• Basic knowledge of product catalogue management and online store administration.
• Awareness of order processing, shipping updates, inventory tracking, and returns procedures.
• Familiarity with digital communication, spreadsheet management, and cloud-based file storage.
• General awareness of customer service standards and data confidentiality.

Skills

• Ability to enter and verify product and order information accurately.
• Competence in organizing spreadsheets, digital documents, and administrative records.
• Clear written communication for customer enquiries and internal updates.
• Ability to identify errors, discrepancies, and incomplete information.
• Effective task prioritization and deadline management.
• Ability to learn new software and follow standard operating procedures.

Abilities

• Work independently and remain productive in a remote environment.
• Handle repetitive administrative tasks without compromising accuracy.
• Manage multiple assignments while maintaining attention to detail.
• Adapt to changing priorities, seasonal sales activity, and operational requirements.
• Maintain a professional attitude when dealing with customers and colleagues.
• Recognize issues that require escalation instead of making unauthorized decisions.
• Protect confidential business information and customer data.
• Contribute ideas that improve store administration and operational efficiency.

7. Benefits

Progressive Technology may offer benefits according to the employment arrangement, location, and applicable company policies.

Remote Work Opportunities

• The possibility of working from home where the position is designated as remote.

Flexible Scheduling

• Potential flexibility in working hours, subject to business needs and role requirements.

Professional Development

• Opportunities to develop practical skills in e-commerce administration, digital operations, and online business management.

Platform Experience

• Exposure to e-commerce tools, product management systems, inventory workflows, and order administration.

Transferable Skills

• Development of communication, data management, customer service, and organizational capabilities.

Career Development

• Opportunities to pursue additional responsibilities as experience and business needs permit.

Collaborative Environment

• The opportunity to work with team members across e-commerce, customer support, operations, and fulfilment.

Performance Recognition

• Potential recognition for reliability, quality of work, and consistent performance, subject to company policy.

Specific benefits, compensation, equipment provisions, paid leave, and any applicable allowances should be confirmed in the official offer. Benefits are not guaranteed unless expressly stated by the employer.

8. Why Join Progressive Technology?

Joining Progressive Technology as an E-Commerce Virtual Assistant – Store Administration offers an opportunity to build practical experience in the growing field of online retail and digital business operations.

This position provides a chance to contribute to the daily functioning of an online store while developing valuable administrative and technical skills. Employees can gain exposure to product catalogue management, order coordination, inventory tracking, customer communication, and digital recordkeeping.

Reasons to Consider This Opportunity

• Build Practical Experience: Develop hands-on skills in online store administration and e-commerce operations.
• Strengthen Digital Competencies: Gain familiarity with online selling platforms, spreadsheets, and business productivity tools.
• Contribute to Customer Satisfaction: Help ensure that customers receive accurate product information and timely order updates.
• Develop Transferable Skills: Strengthen organization, problem-solving, communication, and time-management abilities.
• Explore Career Growth: Build a foundation for potential future roles in e-commerce operations, store management, digital marketing support, customer experience, or virtual assistance.
• Work in a Digital Environment: Develop the ability to manage administrative responsibilities using modern online tools and workflows.

Progressive Technology is seeking candidates who value accuracy, accountability, continuous learning, and professional communication. If you are motivated to support online business operations and grow your skills in a digital workplace, this role may be a suitable next step in your career.