E-Commerce Support Manager

Buscojobs; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job description

Overview

Technical Support roles across multiple postings in the Philippines. Positions vary by company and include responsibilities for first level IT support, customer service, hardware/software troubleshooting, on-site or remote work, and opportunities for career advancement. Most postings specify full-time employment with monthly pay ranges in PHP and may include benefits such as health insurance, life insurance, paid training, and opportunities for promotion.

Responsibilities

• Provide first level IT support through diagnosing or troubleshooting problems and implementing corrective actions, remotely when applicable.
• Log updates and troubleshooting procedures in the ticketing system with clear, complete details.
• Follow SLA and escalation procedures for issues beyond the initial scope of support.
• Take accountability for user issues through to resolution and monitor escalations on behalf of the customer.
• Proactively raise potential issues from existing problems or system changes and ensure tickets are resolved before closing.
• Communicate with customers professionally and handle inquiries or complaints effectively.
• Turn over pending tasks during scheduled absences and contribute to team/unit goals.
• Contribute to on-site or field service tasks as required by role and client needs.

Qualifications

• Bachelor’s degree or equivalent technical qualification where specified (e.g., IT, Electrical, Electronics, or related fields)
• Strong customer service skills and analytical ability; able to learn quickly and adapt under pressure.
• Proficiency in troubleshooting PCs and basic IT networking concepts; willingness to learn and work across multiple technologies.
• Ability to multi-task, work under pressure, and communicate effectively (oral and written).
• Willingness to travel, work onsite when required, and rotate shifts (morning/mid-day/night, weekends/holidays as applicable).
• Languages: proficiency in English; some roles specify Mandarin or other language requirements.

Job Details & Locations

Job Type: Full-time

Pay: Various ranges depending on role, up to Php 240,000 per year in some postings or Php 18,000–26,000 per month in others.

Locations: Philippines (various cities including Makati, Pasig, Cavite, Rizal, General Trias, etc.).

Benefits & Perks

• Health insurance and life insurance options
• Company Christmas gifts and other events
• Paid training and opportunities for promotion
• On-site parking or free parking where offered