E-Commerce Customer Service Executive

LUXASIA; Philippines; On-site; PHP 134,000 - 201,000; Part time

Job summary

LUXASIA Philippines is seeking a part-time Ecommerce Customer Service specialist to respond to chats, address order concerns, and support campaigns. You will stay aligned with brand campaigns, product catalog, promos, and category trends, while coordinating with ecommerce operations for deliveries and returns.

The role requires strong written communication, detail orientation, and the ability to multitask in a fast-paced environment; prior experience in beauty or brand ecommerce is a plus.

Qualifications

• Strong written and verbal communication in English.
• Clear and concise writing for customer interactions.
• Good coordination with cross-functional teams to resolve issues.
• Ability to multitask and manage time during campaigns.
• Willingness to learn about brand products and catalog updates.

Responsibilities

• Respond to E-commerce Customer Service chats in real time.
• Provide accurate responses to inquiries and concerns and upsell appropriately.
• Assist in addressing order concerns and coordinate with teams until resolved.
• Report customer issues to marketplaces when needed.
• Stay up to date with brand campaigns, catalog, promos, and trends.
• Support Ecommerce Operations with deliveries, returns, and claims as needed.

Skills

Communication skills

Writing ability

Coordination

Multitasking

Product knowledge

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group’s integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Job Description

• Part-time role; specialized schedule to accommodate for support needed during campaigns

• Respond to E-commerce Customer Service chats

• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.

• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed

• Report customer concerns to the marketplaces as needed

• Remain up to date with brand campaigns, product catalogue, promo offers, and category trends.

• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

• Strong communication and writing skills.

• Good coordination and project management, and problem solving skills

• Process attention to detail, beauty product knowledge

• Quick learner with the ability to absorb extensive information on brand’s products and product offerings

• Ability to multi-task, prioritize and manage time effectively

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.