E-commerce Associate

Wipro

Cebu City

On-site

PHP 279,000 - 469,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary

Incentives and rewards

HMO from day two

Gym/Karaoke/Pantry facilities

Night shift differential pay

Career growth opportunities

Accessible work location

Fun environment

Job summary

Wipro in Cebu City, Philippines, seeks a customer-support professional to deliver effective technical assistance in risk and fraud, resolving client issues by phone, chat, or email and escalating when needed.

The role emphasizes strong English communication, attention to detail, multitasking, and teamwork, with opportunities for growth and a supportive work environment. Training and onboarding are provided for diverse applicants.

Qualifications

Strong written and spoken English proficiency.
Excellent communication and interpersonal skills.
Knowledge of online risk and fraud concepts.
Ability to follow standard processes to resolve queries.
Flexibility to multitask and work with teams or individually.

Responsibilities

Identify and mitigate fraud.
Promote sales.
Provide one-call, chat and email resolutions.
Follow up with customers.
Coordinate with third-party teams.
Utilize program tools effectively.
Perform basic troubleshooting.

Skills

English proficiency

Communication skills

Interpersonal skills

Online risk and fraud knowledge

Objectivity

Multitasking

Schedule flexibility

Attention to detail

Critical thinking

Internet familiarity

Team and solo work

Quality and efficiency

Customer service experience

Adherence to processes

Google apps (Sheets/Docs)

Education

College graduate (any course) or completed at least 2 years

Senior High School graduate

Experience not required

Tools

Google Sheets

Google Docs

Job description

Job Description

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Personal Responsibilities

Identify and mitigate fraud
Promote sales
Provide one-call, chat and email resolution
Follow up with customers
Interaction with third parties teams
100% usage of the program tools
Basic troubleshooting

Skills Required

Good Comprehension of written, and spoken English
Good communication and Interpersonal Skills
Good knowledge of Online Risk and Frauds
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Multitasking
Schedule flexibility
Stable profile
Strong attention to details
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
Ability to work well with a team and individually
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, payment risk investigations is a add on
Follow standard processes and procedures to resolve all client queries
Should be commited and have a postive attitude towards work
Should be familiar with Google Applications such as google sheets,docs etc

Qualifications

College graduate of any course, Undergraduate but completed at least 2yrs in College
Senior Highschool graduate
With or Without experience

Mandatory Skills: Payment and Fraud (Trust & Safety)

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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