Driver Operations Associate (Driver Assistance)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

What you’ll do:

1. Daily face-to-face assistance for drivers involving account concerns.
2. Ensure positive experience for drivers visiting the hub.
3. Provide clear and accurate information regarding the service.
4. Weekly training for drivers with cases.

What we seek:

1. Someone with strong verbal communication skills and strong empathy and patience when dealing with frustrated drivers or clients.
2. Someone who can quickly assess concerns and develop effective solutions; can remain calm during challenging situations.

What you’ll need:

1. Graduate of any four (4) year course.
2. Knowledgeable in using Microsoft Excel and Google Sheets.
3. With at least 1 year of experience in administrative roles or customer service.