Dispatch Associate

IBEX Global Solutions; Mandaluyong; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading company in the BPO sector is seeking a Dispatcher to join their service department. This role is crucial for managing service calls and ensuring efficient communication between field staff and clientele. Candidates should possess strong communication skills, adaptability in a fast-paced environment, and experience with administrative tasks. The position promotes a fun and respectful work atmosphere that embraces teamwork.

Qualifications

• At least 6 months of experience in a fast-paced office environment required.
• Extensive experience in BPO and internal administrative tasks.
• Ability to work independently when needed.

Responsibilities

• Prioritizing and dispatching service calls to teams.
• Updating customer database and CRM with accurate information.
• Communicating clearly with internal teams and customers.

Skills

Excellent verbal communication

Email etiquette

Tech-savviness

Team-player mindset

Collaborative attitude

Resilience to constant change

Education

High school diploma

Job description

Overview

Our client has an opening for a bright, outgoing personality to fill a crucial full-time position as a Dispatcher in our service department! This role is vital and requires thriving in a fast-paced office environment, handling a high volume of calls, texts, and emails with our field staff and clientele. We value respect and a fun work atmosphere, incorporating jokes throughout the busy day.

Responsibilities

• Real-time debriefing
• Updating incorrect data in our CRM - Service Titan (equipment, tags, etc.)
• Adding sales opportunity tags
• Verifying GPS to punch times
• Focusing on internal administrative tasks and documentation within the system
• Prioritizing and dispatching service calls to HVAC techs, plumbers, and electricians
• Maintaining and communicating the on-call schedule for service technicians
• Updating customer database with current information
• Communicating clearly with internal teams and customers
• Utilizing technology and software to complete daily workflows
• Initiating post-service follow-up to monitor performance and customer satisfaction, and entering leads into our service management software
• Supporting administrative staff and service personnel with various projects
• Performing miscellaneous duties as assigned

Qualifications

Extensive experience in BPO, computer literacy, and experience with internal administrative tasks and documentation within the system.

• At least 6 months of experience in a fast-paced office environment required
• A high school diploma is preferred but not mandatory
• Excellent verbal communication, email etiquette, and tech-savviness
• Team-player mindset and collaborative attitude
• Ability to take responsibility and work independently when needed
• Resilience to constant change